Q: What's the catch?
A: There is no catch and no hidden charges.

Q: How can we provide this service free of charge?
A: We can provide this service free to you with no charge, because we receive a percentage of the rate your caller pays to contact you on your 08xx/070x number.

Q. What are 08xx/070x numbers?
A: 08xx/070x numbers are non-geographic or virtual numbers.

Q: How do 08xx/070x numbers work?
A: 08xx/070x numbers are completely transparent to your current telephone service. The service is simply implemented by routing your chosen 08xx/070x number to your current local telephone number. When your callers call the 08xx/070x number they are redirected to your receiving phone line without any delay in the call whatsoever.

Q: Do we have to change our telephone provider?
A: Absolutely not. We simply route your 08xx/070x number on to your existing phone number. Your telephone provider will neither know nor care that it has happened.

Q: Should I cancel my current telephone provider?
A: No. Having an 08xx/070x number is a complimentary service. You do not need to cancel your current telephone line provider, because you need them to make and receive calls.

Q: Can 08xx/070x numbers be used without a telephone line?
A: No. They can only be used when connected with to a telephone line.

Q: Would I need any new telephone equipment installing?
A: No. You will continue to receive your calls in the same way as you do now, the only difference is the phone number people call you on.

Q: Would I need any additional telephone lines installing?
A: No. Calls on your 08xx/070x number are diverted through to wherever you want calls delivered. You will have the same capacity for calls as you currently have. You can even have several 08xx/070x numbers terminating at the same place.

Q: Can I have more than one 08xx/070x number diverted to my phone line?
A: Yes, you can have more than one 08xx/070x number diverted to your telephone line.

Q: Can I divert an 08xx/070x number to any phone system?
A: Yes. 08xx/070x numbers can be used on any system that uses a phone line. For example: voice, fax, switchboards, ISDN etc.

Q: Can I divert an 08xx/070x number to a mobile phone?
No. You cannot divert 08xx/070x numbers to mobile phones unless otherwise stated. OpenTelecom recommends that you setup call diversion with your local landline telecom supplier so that incoming calls will automatically diverted to your mobile or other nominated number.

Q: Will there be any difference in the quality of calls I receive?
A: No. We use high quality telecom carriers to deliver calls from your 08xx/070x number through to your phone line.

Q: Can I make calls using my 08xx/070x number?
A: No. Your virtual number is designed to deliver inbound calls only. It does not allow you to make outbound phone calls.

Q: Does the 08xx/070x number affect the calls that we make?
A: No. The 08xx/070x number has no effect on your outbound telephone calls. You continue to make your calls through your current telephony provider that you normally use.

Q: Do the 08xx/070x numbers have call logs?
A: Yes. If you wish to open an account to have access to view the call logs for your 08xx/070x numbers, please contact us to arrange this.

Q: Can I get a more easy to remember 08xx/070x number?
A: Yes. We can supply you with a more memorable 08xx/070x number otherwise know as a gold or vanity number. They have a one-time setup fee from £500 per number. For more details please contact us.

Q: How do I change the forwarding number of my 08xx/070x number and how long does it take?
A: To change the ring to number of your 08xx/070x number please click here. It takes from 1-2 business days to change the ring to number, so please let us know in advance. If you need it changing sooner please contact us.

Q: How long does it take to setup a new 08xx/070x number?
A: Normally your 08xx/070x number will be connected and operational within 5 working days (Monday to Friday) from receipt of your order. However, if you need your number connecting sooner please contact customer services to arrange this.

Q: Why am I having difficulties dialling my 08xx/070x number from outside the UK?
A: Problems dialling an +448xx/+4470x numbers from outside the UK are normally related to dialling the incorrect access code. When you dial any UK number, you must include all the international codes necessary for calling the UK. (always remove the first zero of UK numbers, when calling from an international phone line)

For more information on international access codes please click here.

IMPORTANT: Ofcom the regulator of the UK telecom industry has requested that all international telecom operators make +448xx/+4470x UK numbers available from overseas phone lines. When a UK number is dialled from an international phone line, it is the originating call provider (OCP) in the country of origin who is responsible for routing the call to the UK. If your call cannot be connected, then you must report this fault to the originating call provider (OCP) being using to make the call and have calls to these UK numbers unblocked. OpenTelecom cannot be held responsible if certain overseas telecom operators do not permit access to these virtual UK numbers.
 

Q: How much does it cost to call an 08xx/070x number from outside the UK?
A: The cost of calling an 08xx/070x number from an international landline or mobile phone varies according to the charges of the international operator service that places the call. Your telephone company will offer a standard international charge for contacting this type of number.

Please contact your international operator for more exact information on the price of calling an 08xx/070x number from outside of the UK.

Q: What do you offer to make sure nothing goes wrong with my phone service?
A: We provide a fully redundant, fault tolerant, meshed architecture, so that there is no single point of failure. We provide 24-7 monitoring and support via a world-class network operating data centre.

Q: Are your prices including or excluding VAT?
A: All prices listed on our website are excluding VAT @17.5% unless otherwise stated.

Q: What forms of payment do you accept?
A: We accept all major credit and debit cards including Visa, MasterCard, American Express using PayPal etc. We also accept wire/bank transfers. Please contact customer services for more details.

Q: Can I earn revenue from my 08xx/070x number?
A: No. OpenTelecom supplies a free of charge service on all basic numbers without intelligence, therefore we are unable to support revenue payments as we need to retain all revenue to cover operating costs.

Q: Can I have additional services added to my 08xx/070x number?
A: Yes. Additional features include call divert plan and time of day plan, an advantage when you are dealing with large call volumes (pricing may be applicable).

Last updated: 04 December, 2007

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