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Author: Daniel Kobale

O2 Customer Services

O2 Customer Services Phone: 08442020202 Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 8am to 6pm www.o2.co.uk www.facebook.com/o2uk www.twitter.com/o2 O2 Correspondence Team, PO BOX 694, Winchester, SO23 5AP Calls to 084 numbers cost 7p per minute including VAT from a BT line. Some other networks may charge more. Call volumes and average duration Lowest volume: Sun...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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International access numbers for the OpenTAP to SMS text message gateway

OpenTAP to SMS text messaging gateway International access numbers. Great News! Thanks to one of our number providers, we are now able to provide our international customers  with a local direct access numbers for OpenTAP. Australia: +61145143423 Belgium: +32468781170 Spain:  +34806524708 UK: +449117329997
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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How to Use a VPN with VOIP

Fix VOIP audio and connectivity issues with a VPN Unblock Skype, Viber, and Google Hangouts Secure your video and voice chats with 256-bit encryption Save money on international calls Get instant access to more sites and services from anywhere in the world Get ExpressVPN  Why use a VPN for VoIP? Freedom Some countries in the Middle East and Asia block VoIP services like Skype...
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