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Author: Daniel Kobale

Get a Free of Charge Virtual UK Number for your UK and EU business presence

Get a Free Virtual UK Number and give your business a UK and EU presence! Get a Free UK virtual phone number with free divert to your international phone line and make it easier for your UK and EU callers to get in touch with you. Add some call credit and a VoIP phone and you can also use your UK virtual phone number for making calls too at low cost competitive rates. What is the catch? The...
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Order your Free 0873 UK Number

Our Free 0873 UK Numbers come with a bonus selection of Free call management features, such as Online Account Management, Call Waiting, Voicemail to Email, Time of Day Routing, Virtual Switchboard and Call Queue, Online Billing, Prepay Top-Up, Free Call Forwarding to SIP/VoIP phone or mobile app and UK and International fixed lines and mobiles anywhere anytime! Click here to order your Free 087...
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We are updating our privacy policy

We have updated our Privacy Policy in line with the new General Data Protection Regulation (GDPR) The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. On the 25th May 2018, the new data protection rules will come into effec...
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GDPR Myths

Myths surrounding the General Data Protection Regulation. Raising the bar – consent under the GDPR By Steve Wood, Deputy Information Commissioner. We’ve already tackled some myths around consent when it comes to the General Data Protection Regulation (GDPR) and you’ll be pleased to hear we’ve now published our final detailed guidance on consent to help you … Continue reading → GDP...
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The Bank of England has left interest rates on hold at 0.5%

The move follows a slowdown in economic growth at the start of the year and indicates the bank doesn’t think the economy is yet strong enough to handle higher interest rates, The Guardian reports. Back in November, the bank raised rates from 0.25% to 0.5% – the first increase for a decade. The majority of economists polled by Reuters said they don't think the bank will raise rates until August.
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BT is cutting 13,000 jobs in a drive to save £1.5bn

The telecom giant's UK workforce will bear the brunt of the job cuts (about two-thirds), with the remaining third affecting BT's 18,000 overseas staff. Those in back-office and middle-management roles are most likely to be impacted. BT confirmed it is also going to move out of its central London HQ. BT CEO Gavin Patterson said the decision was reached as his firm is currently "too complex and over...
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International calls to Franzcom 084, 087 and 070 numbers from other countries

International call from other countries is now available on our 084, 087 and 070 numbers For a long time now Franzcom (previously known as Open Telecom International) has had trouble with our 084, 087 and 070 numbers not being able to be called from international phone lines. We have had a lot of customer reports about this and our investigations led us back to BT.com. In light of all the evidenc...
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Ofcom Regulations for Call Centres making outbound calls

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Call Centre "Dialler Spam Call Traffic" of less than 18 seconds per call is not allowed under Ofcom regulations. Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like to call "Di...
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Configuring the Acrobits Groundwire SIP/VoIP softphone

This topic assumes that you already have the Groundwire SIP/VoIP softphone installed. Acrobits Groundwire software phone is already installed You can find your SIP user details in your online customer account with us. Run the application and wait for Groundwire to display on your screen. Click the Settings button located at the top right corner of the phone. In Settings, selec...
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