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Author: Daniel Kobale

Grow your earnings with Bitcoin Investment

Here is where you can get a piece of the Bitcoin earning pie for yourself with our Bitcoin Bot. Bitcoin Robot But first a Little Resume of what we do. It is important for you to understand this part. As you probably already realized, iCenter generates income from various partners in the distinct areas of Crypto Mining, trading and exchange, Multi level Marketing, high-yield investment progr...
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Limit the Ring No Answer (RNA) to 18 seconds for all call centre diallers

Ring No Answer (RNA) is the length of time that an outbound call rings before the predictive dialler hangs up with a call disposition of No Answer. Best practice is to set your dialler call timeout to 18 seconds per call, This also keeps you in line with the Ofcom "abandoned calls" regulations which is now 0% tolerance since March 2017. If asked “How should RNA time be set for maximum productivi...
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Asterisk configurations for sip.conf and extensions.conf

Franzcom is completely compatible with VICIdial and Asterisk. These are some configurations which we have used with our clients to configure their Asterisk and VICIdial SIP/VoIP servers. Account entry for OUTGOING IP authentication username= secret= disallow=all allow=ulaw allow=alaw allow=g722 allow+g729 type=peer host=5.144.84.191 insecure=port,invite nat=yes qualify=yes dtmfmode=...
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CAPS – Call Attempts Per Second

Call Attempts Per Second CAPS is a measure of the total number of call requests that can be made by a telecoms system or network each second. CAPS is a more accurate measure of call processing power than the commonly used CPS or Calls Per Second (see CPS). This is because making X number of call requests per second actually places more demand on a network than does handling all the calls that are...
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CPS – Calls Per Second

Calls Per Second CPS is a very common metric used in the telecommunications industry. CPS describes the number of simultaneous calls a telecoms system or network can successfully handle each second. CPS is often used to refer to the processing power of telecommunications networks, but a more accurate measure for call processing is actually Call Attempts Per Second or CAPS.
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Agan the subject has come up with call centre customers. "Abandoned Calls", "Call Blasting", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic...
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Results of the United Kingdom European Union membership referendum 2016

The decision by the electorate was to "Leave the European Union" which won by a majority of 1,269,501 votes (3.78%) over those who had voted in favour of "Remain a member of the European Union" with England and Wales voting to "Leave" whilst Scotland and Northern Ireland voted to "Remain".
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Controversial copyright law rejected by EU parliament

A controversial overhaul of the EU's copyright law that sparked a fierce debate between internet giants and content creators has been rejected. The proposed rules would have put more responsibility on websites to check for copyright infringements, and forced platforms to pay for linking to news. A slew of high-profile music stars had backed the change, arguing that websites had exploited their...
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Is your country not included on the Free Divert Plan!

Is your country not included in our Free Divert Plan on the 084, 087 and 070 numbers? Did you know that even if your country is not listed on our Free Divert Plan which we offer our customers on our 084, 087 and 070 numbers, you can still benefit from Free Incoming Calls to VoIP phones. Yes that's right! All our 084, 087 and 070 numbers come with Free Forwarding to SIP/VoIP phones! With our...
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Ofcom removes 3% ‘safe harbour’ for abandoned calls

Ofcom no longer tolerates "abandoned calls" also known as "dropped calls" from call centre traffic. UK industry regulator Ofcom is increasingly showing its teeth, with an ever-growing number of fines being handed down to its rule-breakers. In fact, the majority of these new fines have been related to silent and abandoned calls. According to Phil Reynolds, Joint CEO at call recording vendor ...
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