Home / SIP/VoIP / Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Call Centre “Dialler Spam Call Traffic” of less than 18 seconds per call is not allowed under Ofcom regulations.

Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like to call “Dialler Spam Call Traffic”.

The best way round this is to play a message on each call which is answered by voicemail. Eg. You were called today by Safe Life Holdings regarding life insurance. If you are hearing this message it’s because you missed our call. Please call back on 033XXXXXXXXX to find out more information, or if the callee answers then the call must be connected to a call centre personnel.

You are not allowed to spam blast out 400+ calls a minute and expect people to call you back. The TCPs and carrier interconnects will block you eventually sooner than later for breaching fair usage policies. “The last customer we suspended was trying to send 2-7 second calls over 2000 per minute.”.

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