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Call charges and phone numbers

The cost of calling a phone number depends on the digits it starts with, your phone provider and whether you use a landline or mobile.

You may get free calls to some numbers as part of your call package. Check with your phone provider.

The costs below are approximate. Check with your phone provider to find out the actual cost, particularly if you’re calling from abroad. Calls from payphones can cost more.

This guide is also available in Welsh (Cymraeg).

Number starts withDescriptionCost from landlines per minute (approximate)Cost from mobiles per minute (approximate)
01
02
Geographic numbers for specific parts of the UKup to 13p3p to 55p
03
0345
UK-wide numbersup to 9p3p to 55p
030Not-for-profit organisations, charities and public bodiesup to 10p3p to 40p
07Mobile numbers10p to 20p3p to 55p
070Personal or ‘follow me’ numbers regulated by the Phone-paid Services Authority4p to £3.40 (plus a possible 51p per call)30p to £2.50 (plus a possible 51p per call)
0800
0808
Freephone serviceFreeFree
0843
0844
0845
Business rate numbersup to 7p and your phone company’s access chargeup to 7p and your phone company’s access charge
0870
0871
0872
0873
Business rate numbers regulated by the Phone-paid Services Authorityup to 13p and your phone company’s access chargeup to 13p and your phone company’s access charge
09Premium rate numbers regulated by the Phone-paid Services Authorityup to £3.60 and your phone company’s access charge, plus 5p to £6 per callup to £3.60 and your phone company’s access charge, plus 5p to £6 per call
101Police non-emergency number15p per call15p per call
105UK-wide power cut helplineFreeFree
111Non-emergency medical adviceFreeFree
112Emergency servicesFreeFree
116Freephone numbersFreeFree
118Directory enquiry numbers regulated by the Phone-paid Services Authorityup to £5 and your phone company’s access charge, plus possibly up to £6.98 per callup to £5 and your phone company’s access charge, plus possibly up to £6.98 per call
999Emergency servicesFreeFree

Get advice from Ofcom if you have problems with call charges or phone bills.

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