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We are updating our privacy policy

We have updated our Privacy Policy in line with the new General Data Protection Regulation (GDPR) The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. On the 25th May 2018, the new data protection rules will come into effec...
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GDPR Myths

Myths surrounding the General Data Protection Regulation. Raising the bar – consent under the GDPR By Steve Wood, Deputy Information Commissioner. We’ve already tackled some myths around consent when it comes to the General Data Protection Regulation (GDPR) and you’ll be pleased to hear we’ve now published our final detailed guidance on consent to help you … Continue reading → GDP...
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The Bank of England has left interest rates on hold at 0.5%

The move follows a slowdown in economic growth at the start of the year and indicates the bank doesn’t think the economy is yet strong enough to handle higher interest rates, The Guardian reports. Back in November, the bank raised rates from 0.25% to 0.5% – the first increase for a decade. The majority of economists polled by Reuters said they don't think the bank will raise rates until August.
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BT is cutting 13,000 jobs in a drive to save £1.5bn

The telecom giant's UK workforce will bear the brunt of the job cuts (about two-thirds), with the remaining third affecting BT's 18,000 overseas staff. Those in back-office and middle-management roles are most likely to be impacted. BT confirmed it is also going to move out of its central London HQ. BT CEO Gavin Patterson said the decision was reached as his firm is currently "too complex and over...
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Configuring the Acrobits Groundwire SIP/VoIP softphone

This topic assumes that you already have the Groundwire SIP/VoIP softphone installed. Acrobits Groundwire software phone is already installed You can find your SIP user details in your online customer account with us. Run the application and wait for Groundwire to display on your screen. Click the Settings button located at the top right corner of the phone. In Settings, selec...
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Resolve one-way audio issues with Port Forwarding for SIP/VoIP

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding, sometimes referred to as tunneling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network.  Port forwarding is the act of actually forwarding a network port from one network node to another.  This enables an external source  to reach a port inside the private LA...
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International Calls to 084, 087 and 070 UK Numbers not going through!

Calls to 084, 087 and 070 virtual UK numbers from international phone lines not working! We have covered this subject in previous articles, but so many customers still do not understand the how telecoms companies work! Most international telecoms networks allow calls to 084, 087 and 070 virtual UK numbers, but there are also hundreds more which choose to block calls to 084, 087 and 070 virtual...
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Global SIP Trunks and UK DID Numbers for Call Centres, PBX and IP Infrastructure

SIP Trunking with Franzcom made easy! BT is phasing out ISDN by 2025, so now would be a good time to move to SIP trunking and VoIP phones services, if you have not already considered it. With ISDN you are limited to no more than 30 channels per E1, but the a single SIP trunk from Franzcom, you have unlimited SIP channels for inbound and outbound calls. You can either just use your SIP trunk fo...
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What is SIP/VoIP Termination?

About SIP/VoIP call termination? SIP termination is a service which allows users to use VoIP technology for making outgoing voice calls to external phone networks all over the world, including public switched telephone network phone numbers, as well as mobile wireless operators. Tariffs for SIP termination service vary from one SIP termination provider to another and calling rates vary dependi...
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Call charges and phone numbers

The cost of calling a phone number depends on the digits it starts with, your phone provider and whether you use a landline or mobile. You may get free calls to some numbers as part of your call package. Check with your phone provider. The costs below are approximate. Check with your phone provider to find out the actual cost, particularly if you’re calling from abroad. Calls fro...
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