Home / Archive by category "News"


Regulation of VoIP Services: Access to the Emergency Services

Requirement for UK VoIP service providers to allow access to e911 Emergency Calls (eg. 999, 101 etc) Ofcom are the independent regulator of television, radio, telecommunications and wireless communications services in the UK. This consultation document sets out our proposed approach to regulating types of Voice over Internet Protocol services (VoIP services) that allow users to call ordinary fixe...
Read More

BT announce the end of PSTN and ISDN

BT Openreach have announced they will be switching off their existing PSTN and ISDN network by 2025 and switching to a single IP network. Find out about the alternatives and how to be prepared. Businesses have 8 years to look for an alternative solution to their telephony and internet needs. Fortunately there are a range of affordable solutions available. What is PSTN? “The public switched tele...
Read More

Vodafone Paging Network Closure

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
Read More

Dialler regulations – what you need to know about the 2017 Ofcom changes

Ofcom announced quite a few changes to their call centre guidelines in December 2016, focusing on the persistent misuse of calls as well as providing more clarity about how to approach silent and abandoned calls and IVM. For instance Ofcom have moved the goalpost somewhat with regards to the previously accepted 3% threshold for abandoned calls (i.e. the drop rate), which they now say should not...
Read More

084 and 087 post customer service number ban

084 and 087 post customer service number ban It is now illegal to use phone numbers starting 084, 087 for post customer service enquiries. 0844 numbers, 0845 numbers, 0870, 0871 and 0872 numbers are among those which have been banned following regulatory changes during 2014-2015. Banned numbers for customer service Almost all helplines or customer service lines relating to an existing purcha...
Read More

International Incoming Call restrictions on UK 070 Personal Numbers

It has come to our attention from undisclosed sources, that BT are intentionally reducing international incoming call access to 070 Personal UK Numbers on the BT network. This is a direct breach of the Ofcom competition law and in due time will be dealt with! So we recommend placing your orders for our 0870 and 0845 UK numbers from our website, as 0870 and 0845 UK numbers still have open internati...
Read More

PayPal suspend business operations in Turkey

As of June 6, 2016, our customers in Turkey can no longer send or receive funds with PayPal. Customers can still log in to their PayPal accounts and withdraw any balance on their accounts to a Turkish bank account. Supporting our customers is very important to PayPal. However, PayPal was forced to suspend processing payments in Turkey when the local financial regulator denied our application fo...
Read More

General Data Protection Regulation (GDPR) requirements, deadlines and facts

GDPR is a regulation that requires businesses to protect the personal data and privacy of EU citizens for transactions that occur within EU member states. And non-compliance could cost companies dearly. Here’s what every company that does business in Europe needs to know about GDPR. Find out more...
Read More

O2 network and the TAP gateway used for SMS texting via PSTN

Switch to OpenTAP, the UK's Leading Managed TAP Gateway, as recommended by Texecom and Honeywell. Honeywell Security Group has recently received the following email extract from the BSIA (British Security Industry Association), regarding the O2 network and the TAP gateway used for SMS texting via PSTN. The O2 centre number (07860 980480) has been unreliable for a period of time, and even thoug...
Read More

Are you still using the Vodafone access number for TAP to SMS (Mobile Text) Messaging?

STOP and Switch to OpenTAP now! The Vodafone TAP gateway access number isn't even a managed service and completely unreliable.  If you call Vodafone and ask them for help, they will not help you as their TAP access number is an old legacy pager gateway. Its neither managed nor maintained for the alarm monitoring, its just been used as such for many years. OpenTAP has been established since 201...
Read More
Translate »