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We are updating our privacy policy

We have updated our Privacy Policy in line with the new General Data Protection Regulation (GDPR) The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. On the 25th May 2018, the new data protection rules will come into effec...
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The Bank of England has left interest rates on hold at 0.5%

The move follows a slowdown in economic growth at the start of the year and indicates the bank doesn’t think the economy is yet strong enough to handle higher interest rates, The Guardian reports. Back in November, the bank raised rates from 0.25% to 0.5% – the first increase for a decade. The majority of economists polled by Reuters said they don't think the bank will raise rates until August.
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BT is cutting 13,000 jobs in a drive to save £1.5bn

The telecom giant's UK workforce will bear the brunt of the job cuts (about two-thirds), with the remaining third affecting BT's 18,000 overseas staff. Those in back-office and middle-management roles are most likely to be impacted. BT confirmed it is also going to move out of its central London HQ. BT CEO Gavin Patterson said the decision was reached as his firm is currently "too complex and over...
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International calls to Franzcom 084, 087 and 070 numbers from other countries

International call from other countries is now available on our 084, 087 and 070 numbers For a long time now Franzcom (previously known as Open Telecom International) has had trouble with our 084, 087 and 070 numbers not being able to be called from international phone lines. We have had a lot of customer reports about this and our investigations led us back to BT.com. In light of all the evidenc...
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Ofcom Regulations for Call Centres making outbound calls

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Regulation of VoIP Services: Access to the Emergency Services

Requirement for UK VoIP service providers to allow access to e911 Emergency Calls (eg. 999, 101 etc) Ofcom are the independent regulator of television, radio, telecommunications and wireless communications services in the UK. This consultation document sets out our proposed approach to regulating types of Voice over Internet Protocol services (VoIP services) that allow users to call ordinary fixe...
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BT announce the end of PSTN and ISDN

BT Openreach have announced they will be switching off their existing PSTN and ISDN network by 2025 and switching to a single IP network. Find out about the alternatives and how to be prepared. Businesses have 8 years to look for an alternative solution to their telephony and internet needs. Fortunately there are a range of affordable solutions available. What is PSTN? “The public switched tele...
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Vodafone Paging Network Closure

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
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Dialler regulations – what you need to know about the 2017 Ofcom changes

Ofcom announced quite a few changes to their call centre guidelines in December 2016, focusing on the persistent misuse of calls as well as providing more clarity about how to approach silent and abandoned calls and IVM. For instance Ofcom have moved the goalpost somewhat with regards to the previously accepted 3% threshold for abandoned calls (i.e. the drop rate), which they now say should not...
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084 and 087 post customer service number ban

084 and 087 post customer service number ban It is now illegal to use phone numbers starting 084, 087 for post customer service enquiries. 0844 numbers, 0845 numbers, 0870, 0871 and 0872 numbers are among those which have been banned following regulatory changes during 2014-2015. Banned numbers for customer service Almost all helplines or customer service lines relating to an existing purcha...
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