Home / Archive by category "Topics"

Topics

VoIP Call Termination

What is VoIP Termination? VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are also referred to as providers or carr...
Read More

Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaig s 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule when calls connect 6. Check your system enforces the 72 hour rule for Aban...
Read More

What is G.fast?

G.fast is a digital subscriber line (DSL) protocol standard for local loops shorter than 500 m, with performance targets between 150 Mbit/s and 1 Gbit/s, depending on loop length. High speeds are only achieved over very short loops. Although G.fast was initially designed for loops shorter than 250 meters, Sckipio in early 2015 demonstrated G.fast delivering speeds over 100 Mbit/s nearly 500 meters...
Read More

Consumer Contracts Regulations – PSA & Ofcom

The Consumer Contracts Regulations mean companies are no longer allowed to charge more than the basic rate for post-contract telephone calls. As a consequence, ringing customer service and complaints lines is now often at no incidental cost to the caller. Permitted number types are geographic rate, freephone numbers (now that they are free from mobile phones as well as landlines), and; mobile t...
Read More

SIP vs ISDN – Its time to decide…

Your voice and data connections are vital components of your business. Key to your decision on whether ISDN or SIP Trunking is best for your business will be the costs, features and performance associated with each. You will know that BT has recently announced its plans to cease all ISDN circuits by 2025 – a strong indication as to how they see the market for telephone lines will evolve…. So, ...
Read More

How to Unblock FranzCom VOIP, Whatsapp Calling, Skype, Viber and more VoIP apps with VPN

Some countries block VOIP and other IP software applications. Based on your location, FranzCom VOIP calling, WhatsApp Calling may be blocked as well as other services such as Skype, Viber and Facebook Calls. But don’t let these geo-restrictions and censorship's get in the way of connecting with the important people in your life! Country Restrictions Belize blocks VoIP and Skype ...
Read More

What are NGN (non-geographic) numbers?

A non-geographic number is a type of telephone number that is not linked to any specific locality. Such numbers are an alternative to the traditional 'landline'numbers that are assigned geographically using a system of location-specific area codes. Non-geographic numbers codes start with 080x, 084x, 087x and 070x. Find out more...
Read More
image_pdfimage_print
Top
Translate »