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GDPR Myths

Myths surrounding the General Data Protection Regulation. Raising the bar – consent under the GDPR By Steve Wood, Deputy Information Commissioner. We’ve already tackled some myths around consent when it comes to the General Data Protection Regulation (GDPR) and you’ll be pleased to hear we’ve now published our final detailed guidance on consent to help you … Continue reading → GDP...
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Ofcom Regulations for Call Centres making outbound calls

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Call Centre "Dialler Spam Call Traffic" of less than 18 seconds per call is not allowed under Ofcom regulations. Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like to call "Di...
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International Calls to 084, 087 and 070 UK Numbers not going through!

Calls to 084, 087 and 070 virtual UK numbers from international phone lines not working! We have covered this subject in previous articles, but so many customers still do not understand the how telecoms companies work! Most international telecoms networks allow calls to 084, 087 and 070 virtual UK numbers, but there are also hundreds more which choose to block calls to 084, 087 and 070 virtual...
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Why is UDP used more for VoIP than TCP?

What are TCP and UDP? First, we need to build some vocabulary. TCP and UDP are connection protocols in use today for data traversing the Internet. Data travels across the Internet in packets. Think of them like letters. Like letters, they have an envelope with a to/from address on them. TCP and UDP are just two types of envelopes. The IP addresses are the to/from addresses. They both carry data a...
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What is SIP/VoIP Termination?

About SIP/VoIP call termination? SIP termination is a service which allows users to use VoIP technology for making outgoing voice calls to external phone networks all over the world, including public switched telephone network phone numbers, as well as mobile wireless operators. Tariffs for SIP termination service vary from one SIP termination provider to another and calling rates vary dependi...
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Unblock VoIP Services in Your Country

Are you living abroad and trying to connect to your loved ones? Connect with VoIP and save the money on expensive phone calls. The best way to connect to VoIP services safely is via a VPN. Enjoy privacy on VoIP with a VPN. How can a VPN unblock VoIP services? When you connect to the internet via a VPN, the data from your computer or mobile device gets encrypted so your location and internet ac...
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Stop using the Vodafone service center number for your alarm systems!

Stop using the Vodafone service center number for your alarm systems and other monitoring! Stop using the Vodafone TAP gateway access number +447785499993 for your alarm TAP to Text (SMS) messaging. Its unreliable and is not a dedicated managed TAP gateway! Its time you switched to OpenTAP, established since 2012-2018 and its the UK's only official TAP gateway which has been approved by Texeco...
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How will Brexit affect you!

Last year the UK public voted to leave the EU. The government has now triggered Article 50. This means that the process of leaving the EU has started. Some laws will change in the future - but not immediately. Everything will stay the same until new laws are made. If you’re an EU citizen living in the UK, your rights to live, work or get benefits won’t change unless the government pass...
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What is SIP/VoIP Call Termination?

SIP/VoIP Call Termination, what is it and how does it work! VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are als...
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