From 1 July 2015, calls to 0800, 0808 and 116 numbers will be free for personal and Small Business customers to call from mobiles.
Calls to numbers starting with 084, 087, 09 and 118 will be split into two parts:
- the Access Charge – this is the amount that is charged by EE. From 28th September 2016 this will be 50p (42p excluding VAT) per minute.
- the Service Charge – this is charged by the organisation you are calling. The amount of the Service Charge is set by them, and should be stated anywhere the number is advertised.
The Access Charge is added to the Service Charge to give your total cost of call.