Alarms and Security
Jason Brown an alarm installation engineer from Northampton works for a security firm fitting alarm systems for domestic and commercial premises. They offer their clients 2 options for first response contact and messaging. The first is they can provide their client with the more expensive Human Call Centre response, which is very good as the call centre receives signalling from the clients alarm system, and in turn the call centre personnel then make a telephone call to the customer and the second form of contact messaging which is where OpenTelecom comes in.
Jason Brown arrives on the premises to either existing clients or a new installation and can offer the customer immediate first contact by messaging response service, by imputing the OpenTAP Gateway messaging access number into the customers alarm control panel, then calls our customer service team to register the clients mobile and email details. This now means that now every time the alarm is disarmed, armed or their is an emergency, the clients alarm system will dial-up our OpenTAP Gateway access number and send the appropriate text and email messages to the point of contact key holder for them to arrange needed measures to deal with anything which they are now immediately notified about.
The customer is always kept informed about all alarm system faults and who is coming and going from their property and any faults.