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consumers

Government cuts off costly calls

Customers calling helplines to complain will no longer have to pay more than the basic rate putting a stop to costly calls. Customers calling helplines to complain about their faulty microwaves or incorrect train tickets will no longer have to pay more than the basic rate, putting a stop to costly calls faced by consumers, announced Consumer Minister Jo Swinson today (13 December 2013). Follow...
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Why is BT buying EE and what does it mean for consumers?

The Competition and Markets Authority has approved BT's £12.5bn takeover of Britain's biggest mobile phone operator, EE What has happened? The mergers watchdog, the Competition and Markets Authority (CMA), has given the provisional green light for BT to take over EE, Britain's biggest mobile operator. It comes after months of deliberations, during which rivals such as TalkTalk a...
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PhonepayPlus Chairman Andrew Pinder CBE completes his term of office

Andrew Pinder CBE will this year complete his term of office as Chairman of UK phone-paid services regulator PhonepayPlus. Work has begun to recruit his successor and Andrew Pinder will continue as Chairman whilst this process is completed. As Chairman, Andrew Pinder has led PhonepayPlus in setting a new three year Strategic Plan that will guide the regulator’s future direction. The PRS regu...
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Important 084x / 087x number changes for the UK

Effective "June 2014" you will need to have replaced many of your 084x and 087x (and where applicable 09x) numbers alternatives in order to remain compliant with new laws. In October 2011 the EU passed The Consumer Rights Directive (CRD) with the aim of simplifying consumer rights in certain important areas. It became UK law in December 2013 and comes into force across the EU in June 2014. As ...
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Who regulates 0871 number here in the UK?

0871 numbers offer UK businesses the opportunity to earn money on every call. These numbers attract higher call rates, which makes it essential to inform callers about the applicable rates. Calls from landlines cost up to 10 p per minute while calls from mobiles may be higher. These numbers are ideal for use as technical support lines. 0871 numbers need to be registered with PhonepayPlus UK, which...
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Faster 4G mobile broadband coming to the UK this year

"But Vodafone says Ofcom's approval of a Everything Everywhere's application to use existing bandwidth shows a "careless disregard" for consumers." Faster mobile broadband is coming to the UK this September after Ofcom approved an application by Everything Everywhere to use existing bandwidth for its 4G network. The company, which owns Orange and T-Mobile, will be able to use its existing ...
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Make 0800 numbers calls free from all phones, says watchdog

Most 'freephone' calls from mobiles incur a charge of up to 21p a minute Plans to simplify how calls are charged for 118, 08, and 09 numbers Media regulator Ofcom wants to clear up confusion over 0800 numbers by making them free from all phones, including mobiles. Most of these calls from mobiles incur a charge of up to 21p a minute, despite being known as ‘freephone’ numbers. Consum...
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