Franzcom https://www.open-telecom.co.uk Virtual UK Numbers SIP/VoIP Provider 01, 02, 03, 0800, 0844, 0845, 0870, 0871, 0872, 070 Tue, 14 Aug 2018 18:10:52 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.8 History Lesson: Who Invented VoIP? https://www.open-telecom.co.uk/history-lesson-who-invented-voip/ https://www.open-telecom.co.uk/history-lesson-who-invented-voip/#respond Thu, 09 Aug 2018 08:08:04 +0000 https://www.open-telecom.co.uk/?p=13513 Who Invented VoIP? There are certain technologies that have existed just long enough for us to begin taking them for granted. How about the Internet itself? Even now, many of us still jokingly (or perhaps not so jokingly) assume that Al Gore invented the World Wide Web, when that honor rightfully falls to Tim Berners-Lee. If you’ve made your way onto this site, it’s probably because you have at...

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The UK will remain under EU laws for an additional 21 months after Brexit https://www.open-telecom.co.uk/the-uk-will-remain-under-eu-laws-for-an-additional-21-months-after-brexit/ https://www.open-telecom.co.uk/the-uk-will-remain-under-eu-laws-for-an-additional-21-months-after-brexit/#respond Thu, 26 Jul 2018 14:47:14 +0000 https://www.open-telecom.co.uk/?p=13455 The UK will remain under EU laws for an additional 21 months after Brexit. Brexit secretary Dominic Raab told MPs that maintaining EU law was “necessary” through the “implementation period”. The move heightens criticism levied at the government, that the UK’s formal exit from the EU on 31st March next year will be ‘Brexit in name only’. In a written statement to MP’s, Theresa May announced that...

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Stagecoach is trialling the UK’s first full-sized driverless bus https://www.open-telecom.co.uk/stagecoach-is-trialling-the-uks-first-full-sized-driverless-bus/ https://www.open-telecom.co.uk/stagecoach-is-trialling-the-uks-first-full-sized-driverless-bus/#respond Tue, 24 Jul 2018 11:19:48 +0000 https://www.open-telecom.co.uk/?p=13445 Stagecoach is trialling the UK’s first full-sized driverless bus. The single-decker bus will operate autonomously only in depots, and will be able to park and drive itself to refuelling and wash stations. Meanwhile, owners of electric cars have been warned they may face higher energy bills unless they charge their vehicles during off-peak times. Regulator Ofgem has outlined measures in a bid to...

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Facebook is set to double its London presence after acquiring enough office space to house 6,000 staff. https://www.open-telecom.co.uk/facebook-is-set-to-double-its-london-presence-after-acquiring-enough-office-space-to-house-6000-staff/ https://www.open-telecom.co.uk/facebook-is-set-to-double-its-london-presence-after-acquiring-enough-office-space-to-house-6000-staff/#respond Tue, 24 Jul 2018 11:16:04 +0000 https://www.open-telecom.co.uk/?p=13442 Facebook is set to double its London presence after acquiring enough office space to house 6,000 staff. The social network company announced the purchase of nearly 600,000 square feet of office space. Spread across two buildings in King’s Cross, the workspace will be ready by 2021. Facebook did not confirm how many new jobs will be created. The US-owned company added 800 jobs in London last...

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Grow your earnings with Bitcoin Investment https://www.open-telecom.co.uk/grow-your-earnings-with-bitcoin-investment/ https://www.open-telecom.co.uk/grow-your-earnings-with-bitcoin-investment/#respond Thu, 19 Jul 2018 14:11:58 +0000 https://www.open-telecom.co.uk/?p=13404 Here is where you can get a piece of the Bitcoin earning pie for yourself with our Bitcoin Bot. Bitcoin Robot But first a Little Resume of what we do. It is important for you to understand this part. As you probably already realized, iCenter generates income from various partners in the distinct areas of Crypto Mining, trading and exchange, Multi level Marketing, high-yield investment program...

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Limit the Ring No Answer (RNA) to 18 seconds for all call centre diallers https://www.open-telecom.co.uk/limit-the-ring-no-answer-rna-to-18-seconds-for-all-call-centre-diallers/ https://www.open-telecom.co.uk/limit-the-ring-no-answer-rna-to-18-seconds-for-all-call-centre-diallers/#respond Mon, 16 Jul 2018 17:11:59 +0000 https://www.open-telecom.co.uk/?p=13396 Ring No Answer (RNA) is the length of time that an outbound call rings before the predictive dialler hangs up with a call disposition of No Answer. Best practice is to set your dialler call timeout to 18 seconds per call, This also keeps you in line with the Ofcom “abandoned calls” regulations which is now 0% tolerance since March 2017. If asked “How should RNA time be set for maximum...

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Asterisk configurations for sip.conf and extensions.conf https://www.open-telecom.co.uk/asterisk-configurations-for-sip-conf-and-extensions-conf/ https://www.open-telecom.co.uk/asterisk-configurations-for-sip-conf-and-extensions-conf/#respond Sat, 14 Jul 2018 13:05:33 +0000 https://www.open-telecom.co.uk/?p=13385 Franzcom is completely compatible with VICIdial and Asterisk. These are some configurations which we have used with our clients to configure their Asterisk and VICIdial SIP/VoIP servers. Account entry for OUTGOING IP authentication username= secret= disallow=all allow=ulaw allow=alaw allow=g722 allow=g729 type=peer host=5.144.84.191 insecure=port,invite nat=yes qualify=yes dtmfmode=rfc2833...

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CAPS – Call Attempts Per Second https://www.open-telecom.co.uk/caps-call-attempts-per-second/ https://www.open-telecom.co.uk/caps-call-attempts-per-second/#respond Fri, 13 Jul 2018 17:59:33 +0000 https://www.open-telecom.co.uk/?p=13382 Call Attempts Per Second CAPS is a measure of the total number of call requests that can be made by a telecoms system or network each second. CAPS is a more accurate measure of call processing power than the commonly used CPS or Calls Per Second (see CPS). This is because making X number of call requests per second actually places more demand on a network than does handling all the calls that are...

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CPS – Calls Per Second https://www.open-telecom.co.uk/cps-calls-per-second/ https://www.open-telecom.co.uk/cps-calls-per-second/#respond Fri, 13 Jul 2018 17:57:41 +0000 https://www.open-telecom.co.uk/?p=13380 Calls Per Second CPS is a very common metric used in the telecommunications industry. CPS describes the number of simultaneous calls a telecoms system or network can successfully handle each second. CPS is often used to refer to the processing power of telecommunications networks, but a more accurate measure for call processing is actually Call Attempts Per Second or CAPS.

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The understanding about what “abandoned calls” means for call centres https://www.open-telecom.co.uk/the-understanding-about-what-abandoned-calls-means-for-call-centres/ https://www.open-telecom.co.uk/the-understanding-about-what-abandoned-calls-means-for-call-centres/#respond Fri, 13 Jul 2018 12:19:50 +0000 https://www.open-telecom.co.uk/?p=13377 “Abandoned Calls” and prohibited by most telecom providers and regulators of the telecoms industry. Agan the subject has come up with call centre customers. “Abandoned Calls”, “Call Blasting”, “Missed Calls”, this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom...

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