Franzcom https://www.open-telecom.co.uk Virtual UK Numbers SIP/VoIP Provider 01, 02, 03, 0800, 0844, 0845, 0870, 0871, 0872, 070 Sat, 15 Sep 2018 07:57:55 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.8 Draft statement: Personal numbering – Review of the 070 number range https://www.open-telecom.co.uk/draft-statement-personal-numbering-review-of-the-070-number-range/ https://www.open-telecom.co.uk/draft-statement-personal-numbering-review-of-the-070-number-range/#respond Wed, 22 Aug 2018 12:18:52 +0000 https://www.open-telecom.co.uk/?p=13637

070 UK Personal numbering – Review of the 070 number range

  • Start: 06 December 2017
  • Status: Closed
  • End: 28 February 2018

070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call.

Communications providers who hold 070 numbers can set high wholesale termination rates for calls made to their numbers. This harms consumers, as it leads to high retail prices. Consumers are generally unable to distinguish 070 numbers from calls made to mobile numbers (which begin with ‘07x’ and are much cheaper to call), resulting in ‘bill shock’. In addition, high wholesale termination rates provide incentives for the fraudulent misuse of 070 numbers. This has contributed to the 070 number range gaining a poor reputation. This draft statement sets out how we plan to address these concerns.

We published a consultation in December 2017 outlining our proposals for regulating this market. The consultation formed part of the Call Cost Review, announced in May 2017.

This draft statement is today being sent to the European Commission for their review. Once the European Commission has reviewed the proposal and offered any comments, we will, subject to those comments, publish a final statement to bring our decisions into effect.

Find out more…

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History Lesson: Who Invented VoIP? https://www.open-telecom.co.uk/history-lesson-who-invented-voip/ https://www.open-telecom.co.uk/history-lesson-who-invented-voip/#respond Thu, 09 Aug 2018 08:08:04 +0000 https://www.open-telecom.co.uk/?p=13513

Who Invented VoIP?

There are certain technologies that have existed just long enough for us to begin taking them for granted. How about the Internet itself? Even now, many of us still jokingly (or perhaps not so jokingly) assume that Al Gore invented the World Wide Web, when that honor rightfully falls to Tim Berners-Lee.

If you’ve made your way onto this site, it’s probably because you have at least a passing interest in Voice over Internet Protocol, or VoIP. Maybe you’ve discovered its many applications in the home phone and business sectors.

Like the Internet itself, the origins of VoIP are well-known to those who care about it, and likely less familiar to those with only a passing interest. Below we’ll attempt to demystify the history of VoIP, and give credit where it’s due.

While this is NOT the inventor of VoIP, rest assured using a VoIP system is also NOT this complicated!

The Man Behind the Curtain

If you’re looking for a name to associate with the beginnings of VoIP, look no further than Alon Cohen, an Israeli-born businessman and entrepreneur. Back in 1989, he helped to found VocalTec Inc., and invented the particular type of audio transceiver that would eventually make VoIP possible.

In no uncertain terms, this is the man who helped to radically change the telecommunications industry. Four patents are attributed to Cohen – a rather modest number, when you consider his significant contributions to the industry – and he currently serves as the executive vice president of phone.com.

VocalTec and Beyond

Cohen’s VocalTec Communications Inc. was the original pioneer of VoIP technology; they were the first to offer Internet phone services, and in 1996 VocalTec became one of the very first successful Internet IPOs.

In 2005, Cohen received the VoIP Visionary Award, which, if you ask us, is a bit redundant (or at the very least overdue), considering the fact that he helped to invent it. That same year, he was recognized as one of the top 100 most influential Israelis. He has also represented Israel at the United Nations during negotiations that would go on to ratify global VoIP standards.

VoIP Today

VocalTec went on to become a part of MagicJack in 2010. In addition to MagicJack, plenty of other industry titans have risen to prominence since VocalTec’s success in introducing VoIP technology to the world. Thanks in no small part to Cohen’s pioneering spirit and forward thinking, business phone systems powered by VoIP and free long-distance calling are being enjoyed across the world by companies of all shapes and sizes, not to mention the average citizen.

Microsoft’s Skype was one of the first consumer-level VoIP services to make a splash, and Apple’s FaceTime has followed suit, making use of the built-in cameras in Apple’s now-ubiquitous handhelds.

No matter which way you look at it, VoIP has had a dramatic impact on the way we communicate. While mobile communications may always be dominated by cell towers and data plans, home and business phone systems are becoming more and more reliant on IP phone technology. To put it another way, VoIP has put “traditional” phone providers on notice; many of them cling to outdated business models like expensive long-distance calling and spotty reception.  It’s safe to say that VoIP represents the future of home and business phone service, and it’s a testament to Cohen’s brilliance that he saw which way the wind was blowing almost 25 years ago.

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The UK will remain under EU laws for an additional 21 months after Brexit https://www.open-telecom.co.uk/the-uk-will-remain-under-eu-laws-for-an-additional-21-months-after-brexit/ https://www.open-telecom.co.uk/the-uk-will-remain-under-eu-laws-for-an-additional-21-months-after-brexit/#respond Thu, 26 Jul 2018 14:47:14 +0000 https://www.open-telecom.co.uk/?p=13455

The UK will remain under EU laws for an additional 21 months after Brexit. Brexit secretary Dominic Raab told MPs that maintaining EU law was “necessary” through the “implementation period”. The move heightens criticism levied at the government, that the UK’s formal exit from the EU on 31st March next year will be ‘Brexit in name only’. In a written statement to MP’s, Theresa May announced that she will be leading negotiations with the European Union and has refocused the efforts of the Brexit department on domestic preparations for exiting the EU.

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Stagecoach is trialling the UK’s first full-sized driverless bus https://www.open-telecom.co.uk/stagecoach-is-trialling-the-uks-first-full-sized-driverless-bus/ https://www.open-telecom.co.uk/stagecoach-is-trialling-the-uks-first-full-sized-driverless-bus/#respond Tue, 24 Jul 2018 11:19:48 +0000 https://www.open-telecom.co.uk/?p=13445

Stagecoach is trialling the UK’s first full-sized driverless bus. The single-decker bus will operate autonomously only in depots, and will be able to park and drive itself to refuelling and wash stations. Meanwhile, owners of electric cars have been warned they may face higher energy bills unless they charge their vehicles during off-peak times. Regulator Ofgem has outlined measures in a bid to reduce the impact of electric vehicles on the electricity network.

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Facebook is set to double its London presence after acquiring enough office space to house 6,000 staff. https://www.open-telecom.co.uk/facebook-is-set-to-double-its-london-presence-after-acquiring-enough-office-space-to-house-6000-staff/ https://www.open-telecom.co.uk/facebook-is-set-to-double-its-london-presence-after-acquiring-enough-office-space-to-house-6000-staff/#respond Tue, 24 Jul 2018 11:16:04 +0000 https://www.open-telecom.co.uk/?p=13442

Facebook is set to double its London presence after acquiring enough office space to house 6,000 staff. The social network company announced the purchase of nearly 600,000 square feet of office space. Spread across two buildings in King’s Cross, the workspace will be ready by 2021. Facebook did not confirm how many new jobs will be created. The US-owned company added 800 jobs in London last year and expects to employ 2,300 people by the end of 2018.

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Grow your earnings with Bitcoin Investment https://www.open-telecom.co.uk/grow-your-earnings-with-bitcoin-investment/ https://www.open-telecom.co.uk/grow-your-earnings-with-bitcoin-investment/#respond Thu, 19 Jul 2018 14:11:58 +0000 https://www.open-telecom.co.uk/?p=13404

Here is where you can get a piece of the Bitcoin earning pie for yourself with our Bitcoin Bot.

Bitcoin Robot

But first a Little Resume of what we do. It is important for you to understand this part.

As you probably already realized, iCenter generates income from various partners in the distinct areas of Crypto Mining, trading and exchange, Multi level Marketing, high-yield investment program (HYIP’s) and Arbitrage sports betting. By diversifying the investments thru various “partners”, the risk of failure gets minimized to a very insignificant percentage.

Why do we need people?

To reinforce our whole strategy and give the opportunity to the ones that have less “Know How”. As more people invest with us, more partners we get, more stable and secure the whole project becomes.

After listening to people complaining about all the projects they invested and lost money with, we decided to be a complete game changer, especially by providing a transparent, clear and simple method where you are getting constant communication on how YOUR business is performing.

If you already know how it all works, Click the mobile link button below. This is compatible with Android or iPhone.

DOWNLOAD THE BITCOIN MOBILE APP NOW

What do i get for joining?

  • You get a regular 1.2% of your invested amount for 120 days.
  • 3 Levels of referral commissions, Level 1 = 10%, Level 2 = 3% and level 3 = 1%
  • a Simple to use system
  • constant reports, communication and updates.
  • exciting promotions.
  • various languages to choose from.
  • Help and support chat groups.
  • And a System that will be here for many years to come.

How can I start?

  1. Click on this link from your smartphone, and if you don’t have Telegram yet, just download it on to your phone and install it. After come back and click on this link again.
  2. Now you should be on our main page of your iCenter BOT, Just press start and choose your language.
  3. You will get a welcome message and a set off buttons on your screen.
  4. Choose the button “DEPOSIT” and it will provide you with a bitcoin address for you to send your investment.
  5. By pressing in “MY TEAM” you get your team statistics and your referral link.

You will also need a Wirex or Coinbase account to be able to make cryptocurrency payments and withdraw your cryptocurrency earnings. Wirex is more convenient, as they also provide you with a Visa Debit (Chip and Pin) payment card.  With Coinbase you must add your bank account details to your crypto wallet to be able to withdraw your crypto balance.

Testemonials

Congratulations you are all set to earn bitcoins every 6 hours.

DOWNLOAD THE BITCOIN MOBILE APP NOW

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Limit the Ring No Answer (RNA) to 18 seconds for all call centre diallers https://www.open-telecom.co.uk/limit-the-ring-no-answer-rna-to-18-seconds-for-all-call-centre-diallers/ https://www.open-telecom.co.uk/limit-the-ring-no-answer-rna-to-18-seconds-for-all-call-centre-diallers/#respond Mon, 16 Jul 2018 17:11:59 +0000 https://www.open-telecom.co.uk/?p=13396

Ring No Answer (RNA) is the length of time that an outbound call rings before the predictive dialler hangs up with a call disposition of No Answer.

Best practice is to set your dialler call timeout to 18 seconds per call, This also keeps you in line with the Ofcom “abandoned calls” regulations which is now 0% tolerance since March 2017.

If asked “How should RNA time be set for maximum productivity?” many people would answer “the longer the better”. However, answering patterns in reality (universally and for any industry) show the phenomenon of diminishing returns.

Imagine an insurance salesman knocking on doors. He knows that 9 out of 10 people (if they are home) answer the door within 10 seconds.

If he wants to maximise his productivity for the day, he knows there is no point standing at the door for 30 seconds. After 10 seconds he will try the next house, even though he knows he is turning his back on the occasional elderly person or busy mum who is a little slower than average.

A similar principle (although with more complicated factors) holds true for outbound calling. The question is: how long should you stand at the door?

If you are looking for a live person, then over 95% will have answered within 18 seconds. Any RNA time over 20 seconds makes no sense and may actually reduce performance and send your costs up.

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Asterisk configurations for sip.conf and extensions.conf https://www.open-telecom.co.uk/asterisk-configurations-for-sip-conf-and-extensions-conf/ https://www.open-telecom.co.uk/asterisk-configurations-for-sip-conf-and-extensions-conf/#respond Sat, 14 Jul 2018 13:05:33 +0000 https://www.open-telecom.co.uk/?p=13385

Franzcom is completely compatible with VICIdial and Asterisk.

These are some configurations which we have used with our clients to configure their Asterisk and VICIdial SIP/VoIP servers.

Account entry for OUTGOING IP authentication

username=
secret=
disallow=all
allow=ulaw
allow=alaw
allow=g722
allow=g729
type=peer
host=5.144.84.191
insecure=port,invite
nat=yes
qualify=yes
dtmfmode=rfc2833
canreinvite=no

Account entry for OUTGOING SIP user username and password

register => sip_username:sip_password@open-telecom.co.uk:5060

username=sip_username
secret=sip_password
disallow=all
allow=ulaw
allow=alaw
allow=g722
allow=g729
type=friend
host=sip.open-telecom.co.uk
context=default
dtmfmode=rfc2833
qualify=yes
insecure=very

Dialplan entry our OUTGOING all calls to Franzcom SIP trunk

exten => _X,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _X,2,Dial(${TrunkID}/${EXTEN:$},,To)
exten => _X,3,Hangup

If above does not work then try this

exten => _X,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _X,2,Dial(SIP/${EXTEN:$}@TrunkID,,To)
exten => _X,3,Hangup

To setup up an INCOMING SIP trunk or DID use the following.

disallow=all
allow=ulaw
allow=alaw
allow=g722
allow=g729
type=friend
dtmfmode=rfc2833
context=trunkinbound
qualify=yes
insecure=very
nat=yes
host=sip.open-telecom.co.uk
username=sip_username
secret=sip_password
fromuser=sip_username
fromdomain=sip.open-telecom.co.uk

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CAPS – Call Attempts Per Second https://www.open-telecom.co.uk/caps-call-attempts-per-second/ https://www.open-telecom.co.uk/caps-call-attempts-per-second/#respond Fri, 13 Jul 2018 17:59:33 +0000 https://www.open-telecom.co.uk/?p=13382

Call Attempts Per Second

CAPS is a measure of the total number of call requests that can be made by a telecoms system or network each second. CAPS is a more accurate measure of call processing power than the commonly used CPS or Calls Per Second (see CPS). This is because making X number of call requests per second actually places more demand on a network than does handling all the calls that are connected.

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CPS – Calls Per Second https://www.open-telecom.co.uk/cps-calls-per-second/ https://www.open-telecom.co.uk/cps-calls-per-second/#respond Fri, 13 Jul 2018 17:57:41 +0000 https://www.open-telecom.co.uk/?p=13380

Calls Per Second

CPS is a very common metric used in the telecommunications industry. CPS describes the number of simultaneous calls a telecoms system or network can successfully handle each second. CPS is often used to refer to the processing power of telecommunications networks, but a more accurate measure for call processing is actually Call Attempts Per Second or CAPS.

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