Franzcom https://www.open-telecom.co.uk Virtual UK Numbers SIP/VoIP Provider 01, 02, 03, 0800, 0844, 0845, 0870, 0871, 0872, 070 Mon, 21 May 2018 12:27:34 +0000 en-US hourly 1 https://wordpress.org/?v=4.9.6 We are updating our privacy policy https://www.open-telecom.co.uk/we-are-updating-our-privacy-policy/ https://www.open-telecom.co.uk/we-are-updating-our-privacy-policy/#respond Mon, 21 May 2018 12:24:16 +0000 https://www.open-telecom.co.uk/?p=13233 We have updated our Privacy Policy in line with the new General Data Protection Regulation (GDPR)

We have updated our Privacy Policy in line with the new General Data Protection Regulation (GDPR) The General Data Protection Regulation (GDPR) (EU) 2016/679 is a regulation in EU law on data protection and privacy for all individuals within the European Union. It also addresses the export of personal data outside the EU. On the 25th May 2018, the new data protection rules will come into effect...

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GDPR Myths https://www.open-telecom.co.uk/gdpr-myths/ https://www.open-telecom.co.uk/gdpr-myths/#respond Sun, 13 May 2018 15:26:03 +0000 https://www.open-telecom.co.uk/?p=13180 Myths surrounding the General Data Protection Regulation.

Raising the bar – consent under the GDPR By Steve Wood, Deputy Information Commissioner. We’ve already tackled some myths around consent when it comes to the General Data Protection Regulation (GDPR) and you’ll be pleased to hear we’ve now published our final detailed guidance on consent to help you … Continue reading → GDPR is not Y2K...

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The Bank of England has left interest rates on hold at 0.5% https://www.open-telecom.co.uk/the-bank-of-england-has-left-interest-rates-on-hold-at-0-5/ https://www.open-telecom.co.uk/the-bank-of-england-has-left-interest-rates-on-hold-at-0-5/#respond Thu, 10 May 2018 16:17:51 +0000 https://www.open-telecom.co.uk/?p=13174 The move follows a slowdown in economic growth at the start of the year and indicates the bank doesn’t think the economy is yet strong enough to handle higher interest rates, The Guardian reports. Back in November, the bank raised rates from 0.25% to 0.5% – the first increase for a decade. The majority of economists polled by Reuters said they don’t think the bank will raise rates until August.

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BT is cutting 13,000 jobs in a drive to save £1.5bn https://www.open-telecom.co.uk/bt-is-cutting-13000-jobs-in-a-drive-to-save-1-5bn/ https://www.open-telecom.co.uk/bt-is-cutting-13000-jobs-in-a-drive-to-save-1-5bn/#respond Thu, 10 May 2018 16:14:15 +0000 https://www.open-telecom.co.uk/?p=13170 The telecom giant’s UK workforce will bear the brunt of the job cuts (about two-thirds), with the remaining third affecting BT’s 18,000 overseas staff. Those in back-office and middle-management roles are most likely to be impacted. BT confirmed it is also going to move out of its central London HQ. BT CEO Gavin Patterson said the decision was reached as his firm is currently...

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International calls to Franzcom 084, 087 and 070 numbers from other countries https://www.open-telecom.co.uk/international-calls-to-franzcom-084-087-and-070-numbers-from-other-countries/ https://www.open-telecom.co.uk/international-calls-to-franzcom-084-087-and-070-numbers-from-other-countries/#respond Sat, 05 May 2018 04:36:30 +0000 https://www.open-telecom.co.uk/?p=13160 International call from other countries is now available on our 084, 087 and 070 numbers

For a long time now Franzcom (previously known as Open Telecom International) has had trouble with our 084, 087 and 070 numbers not being able to be called from international phone lines. We have had a lot of customer reports about this and our investigations led us back to BT.com. In light of all the...

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Ofcom Regulations for Call Centres making outbound calls https://www.open-telecom.co.uk/ofcom-regulations-for-call-centres-making-outbound-calls/ https://www.open-telecom.co.uk/ofcom-regulations-for-call-centres-making-outbound-calls/#respond Wed, 25 Apr 2018 10:40:55 +0000 https://www.open-telecom.co.uk/?p=13146 Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of Practice...

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Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations https://www.open-telecom.co.uk/call-centre-dialler-callback-traffic-is-no-longer-allowed-and-you-must-adhere-to-ofcom-regulations/ https://www.open-telecom.co.uk/call-centre-dialler-callback-traffic-is-no-longer-allowed-and-you-must-adhere-to-ofcom-regulations/#respond Tue, 24 Apr 2018 17:39:59 +0000 https://www.open-telecom.co.uk/?p=13142 Call Centre “Dialler Spam Call Traffic” of less than 18 seconds per call is not allowed under Ofcom regulations.

Call Centre “Dialler Spam Call Traffic” of less than 18 seconds per call is not allowed under Ofcom regulations. Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like...

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Configuring the Acrobits Groundwire SIP/VoIP softphone https://www.open-telecom.co.uk/configuring-the-acrobits-groundwire-sip-voip-softphone/ https://www.open-telecom.co.uk/configuring-the-acrobits-groundwire-sip-voip-softphone/#respond Sun, 15 Apr 2018 19:28:07 +0000 https://www.open-telecom.co.uk/?p=13112 This topic assumes that you already have the Groundwire SIP/VoIP softphone installed.

Acrobits Groundwire software phone is already installed You can find your SIP user details in your online customer account with us. Run the application and wait for Groundwire to display on your screen. Click the Settings button located at the top right corner of the phone. In Settings, select Accounts. Under...

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Resolve one-way audio issues with Port Forwarding for SIP/VoIP https://www.open-telecom.co.uk/resolve-one-way-audio-issues-with-port-forwarding-for-sip-voip/ https://www.open-telecom.co.uk/resolve-one-way-audio-issues-with-port-forwarding-for-sip-voip/#respond Tue, 03 Apr 2018 19:43:34 +0000 https://www.open-telecom.co.uk/?p=12194 Using Port Forwarding for VoIP to overcome NAT issues.

Using Port Forwarding for VoIP to overcome NAT issues. Port forwarding, sometimes referred to as tunneling, is a method of opening a port or ports in a router or firewall to allow communication from a party outside the network.  Port forwarding is the act of actually forwarding a network port from one network node to another.  This enables an external source  to reach a port inside the private LAN...

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International Calls to 084, 087 and 070 UK Numbers not going through! https://www.open-telecom.co.uk/international-calls-to-084-087-and-070-uk-numbers-not-going-through/ https://www.open-telecom.co.uk/international-calls-to-084-087-and-070-uk-numbers-not-going-through/#respond Tue, 03 Apr 2018 14:40:36 +0000 https://www.open-telecom.co.uk/?p=13019 Calls to 084, 087 and 070 virtual UK numbers from international phone lines not working!

We have covered this subject in previous articles, but so many customers still do not understand the how telecoms companies work! Most international telecoms networks allow calls to 084, 087 and 070 virtual UK numbers, but there are also hundreds more which choose to block calls to 084, 087 and 070 virtual UK...

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