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Regulation of VoIP Services: Access to the Emergency Services

Requirement for UK VoIP service providers to allow access to e911 Emergency Calls (eg. 999, 101 etc)

Ofcom are the independent regulator of television, radio, telecommunications and wireless communications services in the UK. This consultation document sets out our proposed approach to regulating types of Voice over Internet Protocol services (VoIP services) that allow users to call ordinary fixed or mobile phone numbers. Our policy objective is to make sure consumers and other citizens are able to use them to contact the emergency services and that a high level of emergency services access is maintained for society as a whole.

This consultation will be relevant to all providers of VoIP services, but especially providers of VoIP services that allow calls out to ordinary fixed or mobile phones. It will be of interest to companies that provide public voice services using other technology. It is not aimed at operators using next-generation networks (NGNs), although some issues may be relevant. It will be relevant to the emergency services, consumers of voice services and other citizens.

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