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The History of VoIP (Full Version)

The History of VoIP Voice over Internet Protocol, abbreviated VoIP, is a fairly recent technology. It goes by many names, including Voice Over Broadband (VoBB), Internet Telephony, IP Telephony, and broadband phone.The advent of the Internet brought with it an abundance of innovation regarding communication. Of course, there was email in the beginning, but then people started wondering whether th...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Again the subject has come up with call centre customers. "Abandoned Calls", "Ping Calls", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic. ...
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The Mobile Industry Will Shift… Again

A guest post by Mark Selby. Mark is the former VP of Industry Collaborations and Multimedia at Nokia. These days he is a highly sought after independent consultant and speaker who serves on a wide range of  boards.  The seemingly inexorable growth of mobile phone use continues apace. Upgrades from feature phones to smartphones, shorter phone replacement cycles and use of dual-sim phones are all...
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