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How PSTN and ISDN switch off will impact your business

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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How to Use a VPN with VOIP

Fix VOIP audio and connectivity issues with a VPN Unblock Skype, Viber, and Google Hangouts Secure your video and voice chats with 256-bit encryption Save money on international calls Get instant access to more sites and services from anywhere in the world Get ExpressVPN  Why use a VPN for VoIP? Freedom Some countries in the Middle East and Asia block VoIP services like Skype...
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20 Free SIP/VoIP Softphones

QuteCom Previously known as WengoPhone, Qutecom is a free, SIP compatible VoIP softphone initially developed by Wengo. QuteCom supports a range of VoIP codecs including G.729, G.711, iLBC, G.722 (wideband) and Speex. H.263 for video is also supported. XLite from Counterpath A very popular, free SIP softphone supporting a range of codecs and also offering great support for desktop business video...
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Orange, T-Mobile merge to create UK’s largest carrier

Summary: Decreasing revenue and heavy competition trigger the UK's biggest mobile merger, which will give the new joint venture the lead position in the UK with more than 28 million customers Orange and T-Mobile are to merge their British operations to create the UK's largest mobile carrier, their parent companies said on Tuesday. The as-yet-unnamed joint venture will have a combined customer ...
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FranzCom launches new socially integrated website also to include customer control panel access in the near future

(Wadebridge, Cornwall) Last year in September 2011, FranzCom Ltd embarked on new endeavours to bring intelligent online automation with instant connections of all virtual phone numbers, which will also include customer control panel access for future products. For example: 'our first product is to be "Voice to Email" as standard to be rolled out across our entire network of number ranges and provi...
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