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Ofcom Regulations for Call Centres making outbound calls

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Call Centre "Dialler Spam Call Traffic" of less than 18 seconds per call is not allowed under Ofcom regulations. Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like to call "Di...
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Global SIP Trunks and UK DID Numbers for Call Centres, PBX and IP Infrastructure

SIP Trunking with Franzcom made easy! BT is phasing out ISDN by 2025, so now would be a good time to move to SIP trunking and VoIP phones services, if you have not already considered it. With ISDN you are limited to no more than 30 channels per E1, but the a single SIP trunk from Franzcom, you have unlimited SIP channels for inbound and outbound calls. You can either just use your SIP trunk fo...
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Call charges and phone numbers

The cost of calling a phone number depends on the digits it starts with, your phone provider and whether you use a landline or mobile. You may get free calls to some numbers as part of your call package. Check with your phone provider. The costs below are approximate. Check with your phone provider to find out the actual cost, particularly if you’re calling from abroad. Calls fro...
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Competative UK and International VoIP Call Costs

Local and International VoIP Call Costs We like to think we lead the industry! Highly competitive VoIP call costs to both UK landlines and UK mobiles,  with cheaper pricing than other UK VoIP call network providers. We also offer competitive international call costs to landlines and mobiles in over 250 destinations Worldwide, we're the VoIP network provider for you!  
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International Incoming Call restrictions on UK 070 Personal Numbers

It has come to our attention from undisclosed sources, that BT are intentionally reducing international incoming call access to 070 Personal UK Numbers on the BT network. This is a direct breach of the Ofcom competition law and in due time will be dealt with! So we recommend placing your orders for our 0870 and 0845 UK numbers from our website, as 0870 and 0845 UK numbers still have open internati...
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What is SIP/VoIP Call Termination?

SIP/VoIP Call Termination, what is it and how does it work! VoIP call termination is used to refer to the procedures that are used for routing telephone calls from one provider to the next provider until the call has been routed to the last telephone company and has been received by the recipient. Voice termination is another term that is used for call termination. The telephone companies are als...
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With WiFi Call Roaming, you are always connected!

Get you calls any where, any time on your FranzCom numbers with WiFi Call Roaming your are always connected. You can access your FranzCom calls with any WiFi router. Wherever you have a Wi-Fi connection, you can access the FranzCom network. In your living room, at a party or even in your hotel room, at home or abroad. All on your existing subscription. No surcharges. No roaming costs. What you...
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Free International WiFi Call Roaming with every FranzCom number

With most mobile phone companies, WiFi call roaming is never truly free of charge and you are billed for your calls and text in accordance with you pay monthly plans. With FranzCom you receive all incoming WiFi calls on 084, 087 and 070 free of charge If you have Prepay0800 or PrepayGEO numbers, you get free calls to other FranzCom Prepay Numbers and when you receive calls with WiFi call roa...
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VoIP Numbers for your Call Centre

Why have all the expense of call centre hardware switchboards and ISDN lines, when you can SAVE MONEY with a couple of Fast ADSL lines and have as many free VoIP phone lines as you require! With FranzCom you save money, by getting all your VoIP lines from FranzCom. For example: New ADSL line(s) or use existing one(s) (cheaper than ISDN) 1-100+ VoIP lines - £0.00 (free) Each addition...
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