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calling

What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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How to Use a VPN with VOIP

Fix VOIP audio and connectivity issues with a VPN Unblock Skype, Viber, and Google Hangouts Secure your video and voice chats with 256-bit encryption Save money on international calls Get instant access to more sites and services from anywhere in the world Get ExpressVPN  Why use a VPN for VoIP? Freedom Some countries in the Middle East and Asia block VoIP services like Skype...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaigns 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule. The 2 second rule is mentioned a few times in the Ofcom guidelines, and th...
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How to Unblock FranzCom VOIP, Whatsapp Calling, Skype, Viber and more VoIP apps with VPN

Some countries block VOIP and other IP software applications. Based on your location, FranzCom VOIP calling, WhatsApp Calling may be blocked as well as other services such as Skype, Viber and Facebook Calls. But don’t let these geo-restrictions and censorship's get in the way of connecting with the important people in your life! Country Restrictions Belize blocks VoIP and Skype ...
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Cheap “Wi-Fi Calling VOIP Call Plan” from FranzCom

Our Wi-Fi calling network is better quality than most UK mobile operators, and our customers have said its even better than Vonage or Skype! With all our 08x and 070 numbers you get FREE OF CHARGE incoming calls to VoIP and cheap phone calls from just 2.6p a minutes including VAT. NOW THAT'S CHEAP! We know we are cheaper than any UK mobile network Pay As You Go or Pay Monthly calling plans ...
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What you need to know about Wi-Fi calling

EE is the first UK network to build Wi-Fi calling into your phone, but what is Wi-Fi calling and why does it matter? From 10 April, UK phone network EE's new Wi-Fi calling service will let you make calls using a Wi-Fi connection when you don't have any cellular signal. Although it's not the first Wi-Fi calling service we've seen -- Skype and Google Hangouts, for example, already let you talk u...
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