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calls

CPS – Calls Per Second

Calls Per Second CPS is a very common metric used in the telecommunications industry. CPS describes the number of simultaneous calls a telecoms system or network can successfully handle each second. CPS is often used to refer to the processing power of telecommunications networks, but a more accurate measure for call processing is actually Call Attempts Per Second or CAPS.
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Agan the subject has come up with call centre customers. "Abandoned Calls", "Call Blasting", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic...
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Ofcom removes 3% ‘safe harbour’ for abandoned calls

Ofcom no longer tolerates "abandoned calls" also known as "dropped calls" from call centre traffic. UK industry regulator Ofcom is increasingly showing its teeth, with an ever-growing number of fines being handed down to its rule-breakers. In fact, the majority of these new fines have been related to silent and abandoned calls. According to Phil Reynolds, Joint CEO at call recording vendor ...
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Disable SIP ALG and Forward NAT Ports to Stop Dropped Calls

How to open my firewall for VoIP? A VoIP phone system offers your company voice and video calling, presence, business phone system functions, IM, and other communications features. But if your office network is improperly configured, these leading features might not work at all. In fact, internet problems can stop VoIP calls from even taking place. Your office internet connection is likely con...
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International calls to Franzcom 084, 087 and 070 numbers from other countries

International call from other countries is now available on our 084, 087 and 070 numbers For a long time now Franzcom (previously known as Open Telecom International) has had trouble with our 084, 087 and 070 numbers not being able to be called from international phone lines. We have had a lot of customer reports about this and our investigations led us back to BT.com. In light of all the evidenc...
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International Calls to 084, 087 and 070 UK Numbers not going through!

Calls to 084, 087 and 070 virtual UK numbers from international phone lines not working! We have covered this subject in previous articles, but so many customers still do not understand the how telecoms companies work! Most international telecoms networks allow calls to 084, 087 and 070 virtual UK numbers, but there are also hundreds more which choose to block calls to 084, 087 and 070 virtual...
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Free Incoming VoIP Call Roaming on 084, 087 and 070 Numbers

Things just got better! With Free incoming VoIP Call Roaming on all FranzCom 084, 087 and 070 numbers! Great News! Now FranzCom customers with 084, 087 or 070 numbers can receive free incoming calls no matter where you are in the world or what country you are in. All you need is 3/4G mobile data or WiFi internet connection and there are WiFi hotspots everywhere! So if your proper landline or m...
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International VoIP Calls – Wherever You Go Worldwide!

With our international call pricing it won’t drain your cash! You can phone friends and family or business contacts any where in the world with ease. Our Hosted VoIP Phone Network makes it the best choice when looking for an alternative and affordable phone system solution for making VoIP calls any where, anytime! We also really know how important it is to stay connected whatever your location. S...
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Make cheap calls with your VoIP phone using your FranzCom 08, 070 or geographic number account

All our 08, 070  and geographic numbers are all VoIP enabled, so you can make and receive calls using a VoIP phone or mobile app. Just add call credit to your customer account, download your favorite VoIP mobile app or purchase a desktop VoIP phone and start making cheaper calls today!
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