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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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Changes to PhonepayPlus Code of Practice and statement following consultation on the 13th edition of the Code

PhonepayPlus is today publishing its 13th Code of Practice and a limited number of immediate changes to the current 12th Code of Practice. These immediate changes have been made in response to the High Court’s recent judgment on the use of the Emergency Procedure in 2013 and, as explained below, are also being included in the 13th Code of Practice. Please click here to download relevant documents....
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Important information about 084 and 087 number changes for the UK

Effective "June 2014" you will need to have replaced many of your 084 and 087 (and where applicable 09) numbers alternatives in order to remain compliant with new laws. In October 2011 the EU passed The Consumer Rights Directive (CRD) with the aim of simplifying consumer rights in certain important areas. It became UK law in December 2013 and comes into force across the EU in June 2014. As a r...
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Changes and upgrades to OpenTAP to SMS gateway

Important changes As OpenTAP gateway evolves and improves its service, there are some important changes you need to be aware of. New OpenTAP gateway access number. Due to our increased growth, we have installed new digital modem equipment to replace our current analog equipment. In addition to providing more reliable and consistent modem connections, the digital service will allow us to meet f...
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