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charges

EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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Billing minimums and increments

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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Call charges and phone numbers

The cost of calling a phone number depends on the digits it starts with, your phone provider and whether you use a landline or mobile. You may get free calls to some numbers as part of your call package. Check with your phone provider. The costs below are approximate. Check with your phone provider to find out the actual cost, particularly if you’re calling from abroad. Calls fro...
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EE network charges for calling 070, 08, 09, 116 and 118 numbers

From 1 July 2015, calls to 0800, 0808 and 116 numbers will be free for personal and Small Business customers to call from mobiles. Calls to numbers starting with 084, 087, 09 and 118 will be split into two parts: the Access Charge – this is the amount that is charged by EE. From 28th September 2016 this will be 50p (42p excluding VAT) per minute. the Service Charge – this is charged by ...
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UK Premium Rate Number Charges

This is a quick guide to premium rate numbers, what they are used for and how much they cost: SMS shortcodes What are they? Mobile text shortcode numbers are five or six-digits long and usually begin with 5, 6, 7 or 8. These numbers are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games and ringtones. You may see these numbers in promot...
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Clearer phone charges on the way, says Ofcom

Customers who use phone numbers beginning with 08, 09 or 118 should in future have a much clearer idea of how much their calls will cost. The telecoms regulator, Ofcom, has confirmed a plan to change the way such calls are charged for. Up to now it says customers have been confused about how much they pay for these "non-geographic" numbers. Ofcom says the changes are the biggest for a decade ...
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Isle of Man mobile phone charges set to fall

Mobile phone customers in the Isle of Man could see a significant reduction in their bills. The Communication Commission has proposed moves to bring Manx prices more in line with those in Europe. Island customers are currently charged nearly double the European average. A spokesman from the communications commission confirmed the current Manx mobile charges (7.4p per minute peak) are almo...
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BT the national network giant scraps charges on 0845 and 0870 numbers

BT: The company is ditching charges for some premium rate numbers Millions of BT customers will no longer have to pay to call numbers starting with 0870 and 0845 after Britain's biggest landline supplier today announced it would abolish call fees to the controversial numbers. From 16 January, 14 million customers with any of BT's call packages will benefit from free calls to what are norma...
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