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consumers

BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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Why is BT buying EE and what does it mean for consumers?

The Competition and Markets Authority has approved BT's £12.5bn takeover of Britain's biggest mobile phone operator, EE What has happened? The mergers watchdog, the Competition and Markets Authority (CMA), has given the provisional green light for BT to take over EE, Britain's biggest mobile operator. It comes after months of deliberations, during which rivals such as TalkTalk a...
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UK Calling made simple for consumers

From 1 July 2015 call charges are changing, with a new system to make the cost of calling service numbers clear. Ofcom’s UK Calling website has full details. Here are some of the key changes for consumers. Which phone numbers are affected? 084, 087, 09 and 118 numbers called from both landlines and mobiles. What changes? At the moment, the information you see about the cost of calli...
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