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Abandoned and silent calls

The phone rings, you rush to answer but there's no-one on the line. Abandoned and silent calls can be annoying and irritating at the best of times. These are also known as CC and ping calls. But for some people – for example, those living alone – these calls can be particularly frightening. This guide explains more about these calls, what can cause them and what you can do about them. What...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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Billing minimums and increments

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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Vodafone Paging Network Closure

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
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Are you still using the Vodafone access number for TAP to SMS (Mobile Text) Messaging?

STOP and Switch to OpenTAP now! The Vodafone TAP gateway access number isn't even a managed service and completely unreliable.  If you call Vodafone and ask them for help, they will not help you as their TAP access number is an old legacy pager gateway. Its neither managed nor maintained for the alarm monitoring, its just been used as such for many years. OpenTAP has been established since 201...
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SMS Gateway Provider for Burglar Alarm Text Messaging

Does your security alarm system, pager or other device use TAP to SMS messaging alerts? FranzCom has the solution for you! Our dial-up TAP to SMS and email messaging gateway is completely free of charge to use, you only pay for the call to the dial-up access phone line! All you have to do is register with us, its easy! We provide a 2 in 1 service! TAP to SMS and for double backup in case of mobi...
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Clear pricing of our NGN phone numbers

Here at FranzCom we believe in making customers, callers and other end-users of our phone numbers we issue, known as NGN's which means "non-geographic numbers" For that very reason here you will find the costs of each number type are provide. Number types and costs to the callers from a BT line (calls from mobiles and other networks may vary) 070457xxxx (cost to caller £0.375 daytime, £0.25 ...
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SMS Functionality from Galaxy Control Panels Using PSTN

Honeywell Security Group has recently received the following email extract from the BSIA (British Security Industry Association), regarding the O2 network and the TAP gateway used for SMS texting via PSTN. The O2 centre number (07860 980480) has been unreliable for a period of time, and even though the panel will transmit the message, a failure by the O2 server will result in an “SMS Comm Fail”...
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