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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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084 and 087 post customer service number ban

084 and 087 post customer service number ban It is now illegal to use phone numbers starting 084, 087 for post customer service enquiries. 0844 numbers, 0845 numbers, 0870, 0871 and 0872 numbers are among those which have been banned following regulatory changes during 2014-2015. Banned numbers for customer service Almost all helplines or customer service lines relating to an existing purcha...
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