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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Why is BT buying EE and what does it mean for consumers?

The Competition and Markets Authority has approved BT's £12.5bn takeover of Britain's biggest mobile phone operator, EE What has happened? The mergers watchdog, the Competition and Markets Authority (CMA), has given the provisional green light for BT to take over EE, Britain's biggest mobile operator. It comes after months of deliberations, during which rivals such as TalkTalk a...
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How Does VoIP work?

VoIP, or Voice Over Internet Protocol allows you to take a standard analog telephone signal and turn it into a digital signal that is transmitted over the Internet.  By plugging any standard telephone into a special device called an ATA (analog telephone adapter) you can use your internet connection to make telephone calls.  VoIP telephone calls can also be made directly from your computer using s...
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Does your security system’s SMS alert use O2?

Security systems over a year old which use the O2's TAP gateway service to deliver an SMS text message to key holders when their alarm is activated, now need to switch to another provider. O2 withdrew their "TAP" gateway product in March 2012. Plus other major networks to follow! The change may well cause problems for a number of alarm systems. The SMS TAP service uses a landline connection ...
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