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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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20 Free SIP/VoIP Softphones

QuteCom Previously known as WengoPhone, Qutecom is a free, SIP compatible VoIP softphone initially developed by Wengo. QuteCom supports a range of VoIP codecs including G.729, G.711, iLBC, G.722 (wideband) and Speex. H.263 for video is also supported. XLite from Counterpath A very popular, free SIP softphone supporting a range of codecs and also offering great support for desktop business video...
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Changes to PhonepayPlus Code of Practice and statement following consultation on the 13th edition of the Code

PhonepayPlus is today publishing its 13th Code of Practice and a limited number of immediate changes to the current 12th Code of Practice. These immediate changes have been made in response to the High Court’s recent judgment on the use of the Emergency Procedure in 2013 and, as explained below, are also being included in the 13th Code of Practice. Please click here to download relevant documents....
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