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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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GDPR Myths

As GDPR frenzy hits fever pitch, The Information Commissioner’s Office (ICO) is keen to squash some of the more outlandish myths that have been swirling around. As Elizabeth Denham, UK Information Commissioner put it, “I want to set the record straight. I want to bust the myths. Because I know that most organisations want to get GDPR right when it comes into force.” To separate fact from fi...
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