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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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SMS over PSTN Phone Lines (Endorsed by Texecom Ltd)

        Vodafone the last man standing? SMS over PSTN phone lines has been used in varying industries for many years, and was often sold as an additional service by alarm companies, allowing the user to be notified of alarm conditions, and open/close events. For many years there were two main players operating the service in the UK, O2 and Vodafone. In 2012 th...
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