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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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Ofcom Regulations for Call Centres making outbound calls

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Why do I get one way audio when making phone calls?

If you have ever tried to make a VoIP call and you couldn’t hear the other party, you have experienced one way audio. This is a common problem in VoIP, but can be easily fixed. Why does one way audio occur? The most common cause of one way audio is routers, because many routers are not built with VoIP in mind. Most ISPs will give you one IP, which is the address you use on the internet and allow...
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Making the move from ISDN to SIP

Simple steps to SIP migration from ISDN If you’re still running most of your calls over ISDN, it’s worth taking a serious look at how easy it is to switch to cheaper, more flexible SIP connectivity. Why make the switch? Until recently ISDN had been the only viable choice for most companies – from SMEs to large corporations – to ensure business-grade telephony. But the last 12 months has seen a ...
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