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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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(February 28th, 2005) – In response to recent media coverage surrounding the usage of non-geographic numbers.

(CORNWALL, UK) February 28th, 2005 - In response to the recent media coverage surrounding usage of non?geographic numbers, particularly by the big banks, FranzCom wishes to allay some of the confusion surrounding the costs attached to 0870 and 0845 numbers.[break] We would like to clarify a couple of the points made in the articles that have appeared over the past two weeks.[break] 1. 0870 num...
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