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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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TAP to Mobile SMS text messaging for home security alarm systems

Do you need mobile text (SMS) messaging for your home security alarm system or other monitoring of systems such as internet servers, water heaters, meter readers, level monitoring etc.? Try the UK's leading TAP to Mobile Text (SMS) Messaging Gateway, approved by Texecom and Honeywell. Find out more....
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Calls to 0800 freephone numbers now free on mobile phones and landlines

Freephone numbers starting with 0800 or 0808 are now free to call from mobile phones as well as landlines. The move is part of an overhaul of phone numbers and charges planned for many months by regulator Ofcom which has now come into force. It said the cost of so-called service numbers, starting with 084, 087, 118 or 09, had also been simplified. But there are warnings of confusion over th...
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