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Dialler regulations – what you need to know about the 2017 Ofcom changes

Ofcom announced quite a few changes to their call centre guidelines in December 2016, focusing on the persistent misuse of calls as well as providing more clarity about how to approach silent and abandoned calls and IVM. For instance Ofcom have moved the goalpost somewhat with regards to the previously accepted 3% threshold for abandoned calls (i.e. the drop rate), which they now say should not...
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What you need to know about Wi-Fi calling

EE is the first UK network to build Wi-Fi calling into your phone, but what is Wi-Fi calling and why does it matter? From 10 April, UK phone network EE's new Wi-Fi calling service will let you make calls using a Wi-Fi connection when you don't have any cellular signal. Although it's not the first Wi-Fi calling service we've seen -- Skype and Google Hangouts, for example, already let you talk u...
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Brexit: All you need to know about the UK leaving the EU

What does Brexit mean? It is a word that has become used as a shorthand way of saying the UK leaving the EU - merging the words Britain and exit to get Brexit, in a same way as a Greek exit from the EU was dubbed Grexit in the past. Why is Britain leaving the European Union? A referendum - a vote in which everyone (or nearly everyone) of voting age can take part - was held on Thursday 23 June, ...
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