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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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Vodafone Paging Network Closure

Vodafone closes down their paging network. Vodafone have announced that they will be closing their wide-area national paging network by 31st March 2018. This means that any Vodafone Paging customers who have not made alternative arrangements will lose their paging service on this date. Vodafone will shut down its pager network by the end of the after reaching an impasse with competition watchd...
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O2 network and the TAP gateway used for SMS texting via PSTN

Switch to OpenTAP, the UK's Leading Managed TAP Gateway, as recommended by Texecom and Honeywell. Honeywell Security Group has recently received the following email extract from the BSIA (British Security Industry Association), regarding the O2 network and the TAP gateway used for SMS texting via PSTN. The O2 centre number (07860 980480) has been unreliable for a period of time, and even thoug...
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EE network charges for calling 070, 08, 09, 116 and 118 numbers

From 1 July 2015, calls to 0800, 0808 and 116 numbers will be free for personal and Small Business customers to call from mobiles. Calls to numbers starting with 084, 087, 09 and 118 will be split into two parts: the Access Charge – this is the amount that is charged by EE. From 28th September 2016 this will be 50p (42p excluding VAT) per minute. the Service Charge – this is charged by ...
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IT’S OFFICIAL: EE IS THE FASTEST NETWORK IN LONDON

Our network has won the RootScore® Award – Combined for overall network performance in London (June 2013). Independent company RootMetrics® also confirmed our download and upload speeds are the fastest around.* We’ve also just won the overall network performance award in Leicester and Leeds. This follows the success we’ve had in Cardiff, Hull, Liverpool, Manchester and Sheffield earlier i...
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OpenTAP for network monitoring by FranzCom

OpenTAP Gateway is a Telocator Alphanumeric Protocol (TAP) to SMS and Email gateway messaging service provider. Since OpenTAP uses trusted equipment, a standard phone line and dialup modem, TAP is by far the most reliable way to send full-text messages to your cellular phone. SMS messages can be sent to your cellular phone through OpenTAP Gateway even if your internet connection is completely d...
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U.K.’s First 4G Network, EE, Increases Data Limits By ~60% On Some Mobile Broadband Price-Plans; Still No Unlimited Data Tariffs

The U.K.’s first — and currently only — 4G network, run by carrier EE, has announced it is increasing the size of the data caps on some of its mobile broadband tariffs by around 60 percent, while keeping its pricing structure the same. The network has faced criticism for offering relatively small monthly data caps for a high-speed network — caps that could be hit rapidly by people using the n...
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