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O2 Customer Services

O2 Customer Services Phone: 08442020202 Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 8am to 6pm www.o2.co.uk www.facebook.com/o2uk www.twitter.com/o2 O2 Correspondence Team, PO BOX 694, Winchester, SO23 5AP Calls to 084 numbers cost 7p per minute including VAT from a BT line. Some other networks may charge more. Call volumes and average duration Lowest volume: Sun...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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International access numbers for the OpenTAP to SMS text message gateway

OpenTAP to SMS text messaging gateway International access numbers. Great News! Thanks to one of our number providers, we are now able to provide our international customers  with a local direct access numbers for OpenTAP. Australia: +61145143423 Belgium: +32468781170 Spain:  +34806524708 UK: +449117329997
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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International calls to Franzcom 084, 087 and 070 numbers from other countries

International call from other countries is now available on our 084, 087 and 070 numbers For a long time now Franzcom (previously known as Open Telecom International) has had trouble with our 084, 087 and 070 numbers not being able to be called from international phone lines. We have had a lot of customer reports about this and our investigations led us back to BT.com. In light of all the evidenc...
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International Calls to 084, 087 and 070 UK Numbers not going through!

Calls to 084, 087 and 070 virtual UK numbers from international phone lines not working! We have covered this subject in previous articles, but so many customers still do not understand the how telecoms companies work! Most international telecoms networks allow calls to 084, 087 and 070 virtual UK numbers, but there are also hundreds more which choose to block calls to 084, 087 and 070 virtual...
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Global SIP Trunks and UK DID Numbers for Call Centres, PBX and IP Infrastructure

SIP Trunking with Franzcom made easy! BT is phasing out ISDN by 2025, so now would be a good time to move to SIP trunking and VoIP phones services, if you have not already considered it. With ISDN you are limited to no more than 30 channels per E1, but the a single SIP trunk from Franzcom, you have unlimited SIP channels for inbound and outbound calls. You can either just use your SIP trunk fo...
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