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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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Ofcom removes 3% ‘safe harbour’ for abandoned calls

Ofcom no longer tolerates "abandoned calls" also known as "dropped calls" from call centre traffic. UK industry regulator Ofcom is increasingly showing its teeth, with an ever-growing number of fines being handed down to its rule-breakers. In fact, the majority of these new fines have been related to silent and abandoned calls. According to Phil Reynolds, Joint CEO at call recording vendor ...
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Ofcom Regulations for Call Centres making outbound calls

Do you make outbound calls from your call centre? If so, you might fall under the ruling of the latest Ofcom Regulations. Outbound automated diallers were first introduced into the UK in the early 1990s. As a result of initial ‘over-enthusiasm’ by contact centres, the Telephone Preference Service was set up in 1999 and today has over 15 million phone numbers registered. The DMA Code of ...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaig s 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule when calls connect 6. Check your system enforces the 72 hour rule for Aban...
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Consumer Contracts Regulations – PSA & Ofcom

The Consumer Contracts Regulations mean companies are no longer allowed to charge more than the basic rate for post-contract telephone calls. As a consequence, ringing customer service and complaints lines is now often at no incidental cost to the caller. Permitted number types are geographic rate, freephone numbers (now that they are free from mobile phones as well as landlines), and; mobile t...
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Ofcom confirms free of charge 0800 numbers from mobile phones

Telecoms watchdog says overhaul clarifying costs of non-geographic numbers makes 0808 and 116 lines free too Freephone numbers are to become free of charge from mobiles under an overhaul designed to clarify telephone call charges and dialling codes, the regulator, Ofcom, has confirmed. The telecoms watchdog said that from June 2015, "freephone will mean free" for 0800, 0808 and 116 numbers –...
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Ofcom confirms free of charge 0800 numbers from mobile phones

Freephone numbers are to become free of charge from mobiles under an overhaul designed to clarify telephone call charges and dialling codes, the regulator,Ofcom, has confirmed. The telecoms watchdog said that from June 2015, "freephone will mean free" for 0800, 0808 and 116 numbers – which at present are free only when used in a landline, and which cost mobile phone user...
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Clearer phone charges on the way, says Ofcom

Customers who use phone numbers beginning with 08, 09 or 118 should in future have a much clearer idea of how much their calls will cost. The telecoms regulator, Ofcom, has confirmed a plan to change the way such calls are charged for. Up to now it says customers have been confused about how much they pay for these "non-geographic" numbers. Ofcom says the changes are the biggest for a decade ...
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Ofcom requires phone companies to pay for numbers

Communications providers will be charged for landline telephone numbers in parts of the country where supplies are running low, Ofcom announced today. The companies will pay 10p per year for every number they have been allocated, under a pilot scheme covering 30 area codes in the UK from next April. Charging for blocks of landline telephone numbers, which are currently free, is expected to e...
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