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open-telecom

Which SIP/VoIP Codec Should You Use?

How To Describe the Quality of a SIP Trunking Call “So clear, you can hear a pin drop!” Are you old enough to remember the very successful tag line for Sprint Communications' long distance service back in the ancient 1990’s? “Can you hear me now?” Or...Did you grow up remembering the equally (if not more) successful phrase that Verizon Wireless made part of our cultural reality in the new mi...
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Call Centres – 16 checks to ensure you’re Ofcom compliant

Handling Silent and Abandoned Calls 1. Check your abandoned call message is being used for all campaig s 2. Check your abandoned call message content is correct for all campaigns 3. Monitor your abandoned call rate daily 4. Ensure your system rings for at least 15 seconds 5. Check your system follows the 2 second rule when calls connect 6. Check your system enforces the 72 hour rule for Aban...
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Are you still using the Vodafone access number for TAP to SMS (Mobile Text) Messaging?

STOP and Switch to OpenTAP now! The Vodafone TAP gateway access number isn't even a managed service and completely unreliable.  If you call Vodafone and ask them for help, they will not help you as their TAP access number is an old legacy pager gateway. Its neither managed nor maintained for the alarm monitoring, its just been used as such for many years. OpenTAP has been established since 201...
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Update about the http://myaccount.open-telecom.co.uk User Portal

Dear Customers It has come to our attention, via customer reports and our automated debug reports, that quite a few customers are having trouble logging in via certain internet browsers. This maybe or may not be due to the internet browser compatibility, rather it could be due to the way in which a certain internet browser interprets "cookies" and "scripts". However and what ever the case pl...
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Get your FREE UK Virtual Number!

Get your FREE UK Virtual Number from FranzCom, one of the UK's leading supplier of FREE UK Virtual Phone numbers. We provide FREE international call routing on all our 084, 087 and 070 virtual phone numbers. Our 070 Personal Numbers having the greater list of countries you can route calls to YES completely FREE OF CHARGE, and what's more FranzCom have the largest number of destinations which yo...
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