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O2 Customer Services

O2 Customer Services Phone: 08442020202 Monday to Friday, 8am to 9pm Saturday, 8am to 8pm Sunday, 8am to 6pm www.o2.co.uk www.facebook.com/o2uk www.twitter.com/o2 O2 Correspondence Team, PO BOX 694, Winchester, SO23 5AP Calls to 084 numbers cost 7p per minute including VAT from a BT line. Some other networks may charge more. Call volumes and average duration Lowest volume: Sun...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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BT is cutting 13,000 jobs in a drive to save £1.5bn

The telecom giant's UK workforce will bear the brunt of the job cuts (about two-thirds), with the remaining third affecting BT's 18,000 overseas staff. Those in back-office and middle-management roles are most likely to be impacted. BT confirmed it is also going to move out of its central London HQ. BT CEO Gavin Patterson said the decision was reached as his firm is currently "too complex and over...
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International calls to Franzcom 084, 087 and 070 numbers from other countries

International call from other countries is now available on our 084, 087 and 070 numbers For a long time now Franzcom (previously known as Open Telecom International) has had trouble with our 084, 087 and 070 numbers not being able to be called from international phone lines. We have had a lot of customer reports about this and our investigations led us back to BT.com. In light of all the evidenc...
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Orange, T-Mobile merge to create UK’s largest carrier

Summary: Decreasing revenue and heavy competition trigger the UK's biggest mobile merger, which will give the new joint venture the lead position in the UK with more than 28 million customers Orange and T-Mobile are to merge their British operations to create the UK's largest mobile carrier, their parent companies said on Tuesday. The as-yet-unnamed joint venture will have a combined customer ...
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