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Ofcom removes 3% ‘safe harbour’ for abandoned calls

Ofcom no longer tolerates "abandoned calls" also known as "dropped calls" from call centre traffic. UK industry regulator Ofcom is increasingly showing its teeth, with an ever-growing number of fines being handed down to its rule-breakers. In fact, the majority of these new fines have been related to silent and abandoned calls. According to Phil Reynolds, Joint CEO at call recording vendor ...
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