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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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PhonepayPlus – App stores pilot notification

Following a positive 12 month pilot, PhonepayPlus announces its decision to make exemptions launched in May 2014 for app stores and developers permanently available. App stores and developers that enable operator billing can now apply for permission for their service to be provided by means other than strict adherence to Rules 3.4.1 and 2.3.12(d) of the Code of Practice subject to certain conditio...
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