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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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BT to be fined £42m for breaching contracts with telecoms providers

BT will be fined £42m for a serious breach of Ofcom’s rules, after the company reduced compensation payments to other telecoms providers for late installations. Ofcom investigation finds BT cut its compensation payments for delays in connecting high-speed business lines These important networks underpin the UK’s communications infrastructure BT has admitted failings, and agreed to compe...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Agan the subject has come up with call centre customers. "Abandoned Calls", "Call Blasting", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic...
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BT claim they own SIP

By Simon Woodhead Shortly after midnight last night my inbox pinged with a concerned email from a diligent customer. They’d seen news on The Register that BT were claiming ownership of 99 Patents which give it ownership of SIP. The article makes interesting albeit concerning reading. We haven’t yet heard any view from industry sources so wanted to get this out amongst customers. Whilst recen...
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Orange and T-Mobile UK merge to crush O2 and Vodafone

Orange and T-Mobile are to merge. Currently the third and fourth biggest mobile phone providers in the UK, the two companies are being combined by Deutsche Telekom and France Telecom to form the UK's largest, as-yet-unnamed network, like some kind of Power Ranger-style megazord phone network. Deutsche Telekom owns T-Mobile, which employs 6,500 workers in the UK, and France Telecom owns Oran...
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