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traffic

The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Agan the subject has come up with call centre customers. "Abandoned Calls", "Call Blasting", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic...
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Call Centre Dialler Callback Traffic is no longer allowed and you must adhere to Ofcom Regulations

Call Centre "Dialler Spam Call Traffic" of less than 18 seconds per call is not allowed under Ofcom regulations. Calls of 10 seconds or less per call, meaning the callee has to call back the caller are not permitted by Ofcom. You must meet the 3% abandoned call rate set down by Ofcom regulations. Even our carrier interconnects are now clamping down and blocking traffic on what we like to call "Di...
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Artificially Inflated Traffic (AIT) – Fraudulent Traffic

Artificial Inflation of Traffic (AIT) also known as Fraudulent Traffic and Fraud Traffic  Telecom related fraud can be extremely complex to understand, particularly when two activities, such as Artificial Inflation of Traffic and Dial Through Fraud, are sometimes so similar. As a starting point, we have tried to clarify some of the questions you may have. However, please remember that it is not t...
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