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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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Billing minimums and increments

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Agan the subject has come up with call centre customers. "Abandoned Calls", "Call Blasting", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic...
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What is SIP/VoIP Termination?

About SIP/VoIP call termination? SIP termination is a service which allows users to use VoIP technology for making outgoing voice calls to external phone networks all over the world, including public switched telephone network phone numbers, as well as mobile wireless operators. Tariffs for SIP termination service vary from one SIP termination provider to another and calling rates vary dependi...
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Dialler regulations – what you need to know about the 2017 Ofcom changes

Ofcom announced quite a few changes to their call centre guidelines in December 2016, focusing on the persistent misuse of calls as well as providing more clarity about how to approach silent and abandoned calls and IVM. For instance Ofcom have moved the goalpost somewhat with regards to the previously accepted 3% threshold for abandoned calls (i.e. the drop rate), which they now say should not...
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What is G.fast?

G.fast is a digital subscriber line (DSL) protocol standard for local loops shorter than 500 m, with performance targets between 150 Mbit/s and 1 Gbit/s, depending on loop length. High speeds are only achieved over very short loops. Although G.fast was initially designed for loops shorter than 250 meters, Sckipio in early 2015 demonstrated G.fast delivering speeds over 100 Mbit/s nearly 500 meters...
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What is a VoIP Phone Number?

What is a VoIP Phone Number? A VoIP phone number is fundamentally analogous to the other phone numbers we are familiar with. Landline numbers can be used over copper lines on the PSTN and cell phone numbers are used on cellular networks through handheld devices. Similarly, a VoIP phone number is basically an identifier that is used to make calls on VoIP networks. VoIP means Voice Over Internet ...
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What are 070 numbers?

070 numbers are legitimate numbers and are often used as a 'follow me' service where calls are diverted from one number to another, so that the person being called can keep their own number private, and remain contactable wherever they go. ... From a mobile phone these numbers can cost between 30p and 50p per minute from a bt phone line (other networks including mobile phone providers may charge m...
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