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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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Final statement: Personal numbering – Review of the 070 number range

Final statement published 1 October 2018 070 numbers are designed to be used for personal or ‘follow-me’ services. When someone calls a 070 number, their communications provider pays a wholesale termination charge to the 070 service provider for the call to reach the recipient. The caller is then charged a retail price by their communications provider for making that call. As part of the Call ...
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OpenTAP access number changes

Due to the new Ofcom regulation changes effective immediately you are required to change the access number for OpenTAP Due to legislation and regulation changes Ofcom has decided that as of October 2019 all 070 Personal Numbers will be re-rated to the cost of a mobile call. Therefore we can no longer support OpenTAP on the current access numbers 07045607101 or 07011106620. You must therefore chan...
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The understanding about what “abandoned calls” means for call centres

"Abandoned Calls" and prohibited by most telecom providers and regulators of the telecoms industry. Agan the subject has come up with call centre customers. "Abandoned Calls", "Call Blasting", "Missed Calls", this is all prohibited call traffic, which is not approved by any telecoms regulator and Ofcom have now banned it. As of March 2017 Ofcom announced 0% toleration on Abandoned Call Traffic...
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Which SIP/VoIP Codec Should You Use?

How To Describe the Quality of a SIP Trunking Call “So clear, you can hear a pin drop!” Are you old enough to remember the very successful tag line for Sprint Communications' long distance service back in the ancient 1990’s? “Can you hear me now?” Or...Did you grow up remembering the equally (if not more) successful phrase that Verizon Wireless made part of our cultural reality in the new mi...
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I’ve got a Galaxy G2-20 which has been using the SMS feature by the O2 gateway on my BT line.. however now sadly the service has died (constant engaged tone).

Hi all, I've got a Galaxy G2-20 which has been using the SMS feature by the O2 gateway on my BT line.. however now sadly the service has died (constant engaged tone). So I need to get my G2-20 to speak to the outside world once more. After a night of googling it seems that non of the other SMS gateways either work or work with non subscribers. So its looking like a GSM card (horrificly...
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Orange, T-Mobile merge to create UK’s largest carrier

Summary: Decreasing revenue and heavy competition trigger the UK's biggest mobile merger, which will give the new joint venture the lead position in the UK with more than 28 million customers Orange and T-Mobile are to merge their British operations to create the UK's largest mobile carrier, their parent companies said on Tuesday. The as-yet-unnamed joint venture will have a combined customer ...
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