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How PSTN and ISDN switch off will impact your business

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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How to Use a VPN with VOIP

Fix VOIP audio and connectivity issues with a VPN Unblock Skype, Viber, and Google Hangouts Secure your video and voice chats with 256-bit encryption Save money on international calls Get instant access to more sites and services from anywhere in the world Get ExpressVPN  Why use a VPN for VoIP? Freedom Some countries in the Middle East and Asia block VoIP services like Skype...
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Billing minimums and increments

What are Billing Minimums / Increments? Billing minimum / Increments indicate what minimum and incremental measures of time are used to calculate the duration of each call, usually for billing purposes. Historically, billing increments have ranged anywhere from 60 seconds to 6 seconds or less. A “30/6″ billing indicates a 30 second minimum with subsequent 6 second increments...
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With the coming of 2013 we thought we would get a NEW LOOK company logo…

We thought is was time to change the look and feel of our company logo and bring some more life to the OpenTelecom brand and as we are evolving so much with the kind of products we are bringing to the table for our customers, we thought a bright new logo was in order too! So here is the new OpenTelecom company logo.   Here is the old logo... When you see this new company logo...
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