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year

How PSTN and ISDN switch off will impact your business

How PSTN and ISDN switch off will impact your business. As we all know, in 2015 BT announced that they will be switching off the PSTN and ISDN networks by 2025. With this, BT will no longer accept any new orders or amendments to services applicable to any ISDN products from 2020. Once the switch-off has taken place, customers will be migrated to the IPEX (IP Exchange) core network using SIP (S...
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What Are Ofcom’s Rules on Outbound Calling Times?

A question we often get asked is what Ofcom considers acceptable outbound calling times for call centres? As this is one of the common complaints people make regarding call centres, you’d have thought that this would be clearly defined and easy to establish. Perhaps surprisingly, it’s not. As this matter logically falls into the remit of the use (or misuse) of a public communications network, y...
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EE and Virgin Media fined for overcharging customers

EE and Virgin Media have been fined a total of £13.3 million for overcharging almost 500,000 mobile and broadband customers who wanted to leave their contracts early. An investigation by Ofcom found that around 400,000 EE customers ended up overpaying up to £4.3 million, while almost 82,000 Virgin Media customers were overcharged just under £2.8 million. The regulat...
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Year in Review 2012: Verizon accelerates copper-to-fiber transition

The news: Verizon Communications (NYSE: VZ) is emphatic that it is not going to expand its FiOS FTTH footprint outside of cities that already have the service, choosing instead to focus on expanding the fiber optic service in its existing markets. At the same time, the telco is migrating its copper network to fiber in areas that are near a current FiOS deployment. Following Hurricane Sandy, ...
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Faster 4G mobile broadband coming to the UK this year

"But Vodafone says Ofcom's approval of a Everything Everywhere's application to use existing bandwidth shows a "careless disregard" for consumers." Faster mobile broadband is coming to the UK this September after Ofcom approved an application by Everything Everywhere to use existing bandwidth for its 4G network. The company, which owns Orange and T-Mobile, will be able to use its existing ...
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Orange, T-Mobile merge to create UK’s largest carrier

Summary: Decreasing revenue and heavy competition trigger the UK's biggest mobile merger, which will give the new joint venture the lead position in the UK with more than 28 million customers Orange and T-Mobile are to merge their British operations to create the UK's largest mobile carrier, their parent companies said on Tuesday. The as-yet-unnamed joint venture will have a combined customer ...
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Orange and T-Mobile UK merge to crush O2 and Vodafone

Orange and T-Mobile are to merge. Currently the third and fourth biggest mobile phone providers in the UK, the two companies are being combined by Deutsche Telekom and France Telecom to form the UK's largest, as-yet-unnamed network, like some kind of Power Ranger-style megazord phone network. Deutsche Telekom owns T-Mobile, which employs 6,500 workers in the UK, and France Telecom owns Oran...
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